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Knoxville TVA Employees Credit Union · 1 month ago

Floating Branch Manager

Knoxville, TN

Full-time

Onsite

Mid Level

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned financial institution serving the financial needs of its communities. They are seeking a Floating Branch Manager to oversee member service functions, manage branch operations, and ensure high-quality service to members.

CommunitiesCreditFinancial Services

Responsibilities

Assume responsibility for the effective and professional performance of member service functions

Guide and manage the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees, and providing additional training, as needed

Maintain a highly motivated, well-trained staff, maintaining effective employee relations

Evaluate the job performance of the branch staff to ensure quality and quantity of work and service to the members

Perform branch functions, such as teller transactions, opening new accounts completing loan applications, processing and approving loans on a consistent and regular basis

Monitor branch activity, including transactions, volume, errors, loan volume, sales, and new accounts

Present and explain Credit Union services and products to members and assist in meeting their financial needs

Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party

Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services

Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information

Keep supervisor informed of area activities and of any significant problems or concerns

Complete required reports and records accurately and promptly

Attend meetings as required

Demonstrate dependability and a commitment to quality and flexibility to ensure branch needs and Credit Union goals are attained. Hold each employee accountable for contributing to the overall goals of the branch

Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed

Work at other branches when needed

Implement and monitor the budget for the branch

Ensure that staff receives on-going training on security and robbery procedures

Maintain involvement in local community events

Create and maintain a cross-selling environment within the branch

Establish and maintain goals, objectives, benchmarks, accountability standards and rewards

Research and solve staff and member questions and/or problems

Follow all Credit Union policies, procedures and regulations

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance)

Maintain regular and predictable attendance

Work cooperatively with others

All other duties as assigned

Qualification

Credit Union operationsLending experienceTeller experienceNew accounts processingCoaching employeesPerformance reviewsCustomer serviceProblem solvingTeam collaboration