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Bally’s Corporation · 1 day ago

Host - Casino

Baton Rouge, LA

Full-time

Onsite

Entry Level

1+ years exp

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. The Junior Casino Host is responsible for establishing and maintaining relationships with patrons, promoting the gaming experience, and providing outstanding customer service at the Queen Casino & Entertainment.

CasinoGamblingHospitalityOnline GamesResorts

Responsibilities

Regularly participate in departmental and company meetings and trainings

Strive to exceed guest expectations by delivering outstanding customer service

Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner

Must adhere to all Standard Operating Procedures (SOPs)

Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude

Must be detail oriented and focused on the guest’s overall experience

Maintains confidentiality and security of company and guest information

Strong telemarketing skills and willing to make cold calls to potential and existing guests

Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur

Display excellent interpersonal skills in regard to working with diverse people and levels of authority

Multi-task to ensure tasks are completed accurately and in a timely manner, with minimal supervision, and show a sense of urgency no matter what the business volume

Communicate effectively with all internal and external guests while showing dignity, kindness, and respect to guests and Team Members

Ensure all departmental documents are accurate, legible and complete

Learn and implement all rules, laws, regulations, Internal Controls, and policies pertaining to the Player Development department

Must be able to apply knowledge gained from training, education and work experience

Must be friendly and courteous at all times

Must be able to apply customer service standards as directed

Able to satisfactorily complete assignable work requested by the Shift Manager

Qualification

Casino guest servicesCustomer serviceOrganizational skillsTime managementMulti-taskLouisiana Gaming LicenseInterpersonal skillsDetail orientedEffective communicationCalm under pressure