Link High Technologies ยท 1 month ago
MSP FIELD ENGINEER- Florham Park , NJ
Florham Park, NJ
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years expLink High Technologies is a trusted technology partner providing secure and reliable IT solutions. The MSP Field Engineer will deliver hands-on, on-site IT support for small to mid-sized businesses, working independently while collaborating with remote support teams.
Cyber SecurityInformation TechnologyNetwork Security
Responsibilities
Provide on-site technical support for:
PCs and end-user devices
Networking equipment
Servers and firewalls
Desktop and business productivity software
Perform work ranging from desktop troubleshooting to complex server and network issues
Execute PC migrations and deployments, including data and profile transfers
Collaborate with internal technical teams to resolve issues efficiently
Accurately document tickets, time, and resolutions daily in our PSA and documentation systems
Follow internal processes and best practices
Maintain a high standard of professionalism and customer service at client sites
Commit to ongoing technical education, certifications, and skill development
Qualification
Required
3+ years of recent professional field experience in an MSP, VAR, or IT consulting environment (strongly preferred)
Proven ability to work independently while collaborating with technical teams
Strong troubleshooting skills across multiple technologies
Willingness to take ownership, show initiative, and see issues through to resolution
Excellent written, verbal, and interpersonal communication skills
Ability to manage priorities and adapt to varying client needs
PC migrations and deployments
Windows desktop OS troubleshooting
Mid-level server administration and troubleshooting
Microsoft 365 (basic administration and troubleshooting)
Networking connectivity and related equipment
Corporate firewalls (SonicWall experience preferred)
Backup technologies (Datto experience preferred)
Experience with ConnectWise, Automate, or similar MSP tools is highly preferred
Meets assigned technical training and certification goals
Field work throughout NJ / PA / NYC metro area
Report to the Florham Park office when not in the field
Reliable personal vehicle required (IRS mileage reimbursement provided)
Must live within 25 miles of Florham Park, NJ
Benefits
100% employer-paid medical and dental insurance (employee coverage)
401(k) retirement plan with up to 4% company match
Paid time off (PTO) that increases with tenure
Life insurance
Short- and long-term disability insurance
100% reimbursement for Microsoft and other approved certification exams
Company-provided technical training aligned with customer and certification needs
Clear opportunities for career advancement within the organization
Company
Link High Technologies
Link High Technologies provides managed IT security and network services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase