Apply on Employer Site

BrightLink · 4 weeks ago

Client Engagement Manager

Roswell, GA

Full-time

Onsite

Senior Level

5+ years exp

BrightLink is a leading platform provider for credentialing organizations, dedicated to improving exam delivery and credential management. They are seeking a Technology Customer Growth & Partnership Manager to drive customer expansion, renewals, and partnership growth, acting as a strategic owner of customer relationships and influencing product direction with insights gained from customer interactions.

Information ServicesInformation TechnologySoftware

Responsibilities

Own growth and retention for a defined portfolio of existing customers, serving as the primary driver of upsell, cross-sell, and renewal outcomes and opportunities

Identify and execute opportunities to introduce new products, features, and services based on customer needs and usage patterns

Proactively manage renewals, mitigate churn risk, and ensure long-term customer value realization

Develop and maintain account growth strategies aligned with customer objectives and BrightLink’s broader commercial goals

Build a deep, practical understanding of how customers use BrightLink’s technology, including core platforms like Clarus and AI features such as Rosie and Scout, along with workflows, integrations, and adoption maturity

Collaborate with Customer Success leadership on customer business and technology reviews, translating insights into clear recommendations and growth opportunities

Serve as a trusted advisor to customers, influencing adoption of AI-driven innovations like Rosie and long-term platform strategy

Elevate customer insights internally, influencing product direction, roadmap prioritization, and go-to-market decisions

Manage and grow relationships with existing channel and referral partners, ensuring alignment and measurable impact

Identify, evaluate, and develop new referral and ecosystem partnerships that support customer growth and market expansion. Lead partner enablement efforts, including positioning, use cases, and value articulation

Act as a key voice in shaping BrightLink’s partner strategy, programs, and operating model

Closely partner with Sales, Product, Marketing, and Customer Success to deliver cohesive customer and partner outcomes

Influence internal stakeholders through data, insight, and clear recommendations

Contribute to the development of scalable processes, playbooks, and best practices for customer growth and partnerships

Represent the voice of the customer and partner ecosystem in internal planning and strategic initiatives

Qualification

Customer growthAccount managementPartnership managementTechnical aptitudeCredentialing experienceCross-functional influenceConsultative approach

Required

5+ years of experience in customer growth, account management, partnerships, or sales-adjacent roles within a technology-focused organization

Proven track record of owning and achieving expansion and renewal targets (e.g., ARR growth through upsells/cross-sells) in a portfolio of mid-market or enterprise accounts

Strong technical aptitude with the ability to engage credibly in product, platform, and solution discussions

Experience managing channel partners, alliances, or referral ecosystems

Demonstrated ability to influence cross-functional teams without formal authority