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Ameriflex · 3 weeks ago

Client Relationship Specialist

Dallas, TX

Full-time

Onsite

Mid Level

$53K/yr - $55K/yr

3+ years exp

Ameriflex is a company dedicated to providing exceptional client care and support. The Client Relationship Specialist is responsible for managing client interactions, resolving issues, and educating clients on products and services to ensure a positive experience and support client retention and growth.

FinTechHealth CareInformation TechnologyPayments

Growth Opportunities

Responsibilities

Serve as the primary contact for clients, addressing questions and concerns in a timely manner. Own client issues from start to finish, ensuring resolutions meet or exceed client expectations (Intermediate)

Exhibit a high level of empathy and interpersonal skills when working with clients, ensuring they feel heard, supported, and valued (Advanced)

Anticipate client needs by identifying potential questions or concerns and providing answers before they arise, offering a proactive approach to service (Intermediate)

Build, maintain, and foster positive relationships with Plan Administrators, Brokers, and other stakeholders to support client retention and business growth (Intermediate)

Educate clients on systems, tools, and policies related to Ameriflex products and services, ensuring they can utilize offerings effectively (Intermediate)

Maintain organized and accurate account information for each client, including records of interactions, service issues, and resolutions (Advanced)

Handle confidential information with discretion in accordance with HIPAA and other relevant regulations, remaining knowledgeable about all regulations related to business services (Advanced)

Collaborate with internal partners to execute business plans and strategies that align with company goals (Intermediate)

Leverage company resources and tools to maximize efficiency, ensuring a seamless and reliable service experience for clients (Intermediate)

Perform other duties as required to support business needs, as assigned by the Client Experience Manager (Beginner)

Qualification

Client Relationship ManagementCommunication SkillsOrganizational SkillsTechnical ProficiencyCompliance AwarenessProblem-Solving SkillsService OrientationTeam CollaborationAdaptabilityGoal Orientation

Required

Bachelor's Degree from an accredited institution required

3+ years of account management experience preferred, with a focus on client relationship management and service delivery

Ability to think on your feet and resolve issues effectively, even in high-pressure situations

Superior written and verbal communication skills, with the ability to clearly convey information and handle client interactions with professionalism

Strong organizational abilities, with a keen attention to detail and the capability to manage multiple tasks and high call and email volumes

Ability to adapt quickly to changing priorities and work well under stressful conditions

Competence in navigating multiple web-based programs and utilizing technology to address client needs efficiently

Highly goal-oriented and self-motivated, with a drive to grow and advance within the organization

Strong ability to work as part of a team, supporting colleagues and contributing to a positive work environment

Understanding of HIPAA regulations and other compliance requirements for handling sensitive information

Preferred

3+ years of account management experience preferred, with a focus on client relationship management and service delivery

Experience in Benefits Administration preferred

Intermediate to advanced skills in Microsoft Excel and other data management tools preferred

Ability to travel as needed, ideally once per year, to support client relationship initiatives

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Matching

Flexible Spending Accounts

Health Savings Accounts

Disability & Life Insurance

Employee Assistance Program

LegalShield

ID Shield

Commuter Reimbursement Plan

Tuition Reimbursement

Bonus Pay - Our Client Experience team operates on a quarterly bonus structure with earning potential between 4% and 6% of base compensation quarterly

Wellable membership

Telescope Health (telehealth) through Accresa

Intellect (mental health) application

Employee engagement activities, including voluntary events, raffles, book club, and more!