Beacon Management · 1 week ago
Property Management Systems & Operations Administrator
Southfield, MI
Full-time
Onsite
Senior Level
5+ years expBeacon Management is a company that owns and operates a portfolio of residential housing communities across the United States. They are seeking a Systems Administrative Manager who will be responsible for the planning, implementation, and ongoing support of software applications, as well as managing the helpdesk ticketing system and training associates on property management software platforms.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Complete oversight and responsibility of helpdesk ticketing system including responding and resolving the needs of onsite associates, acting as the primary liaison between internal teams and vendors, monitoring unresolved or long-pending tickets, and compiling data-driven reports to track trends and performance
Grant and manage system access for new employees by coordinating with internal departments and external vendors
Work closely with the Collections and Operations Manager to execute all employee apartment leases, apply discounts, and process required paperwork
Assist leadership with data-related projects by gathering, analyzing, and presenting system and performance information to support decision-making
Complete the monthly rent-up process with all properties, including all required month-end rent-up procedures to ensure accuracy and compliance
Support the demands of the organization by ensuring reliability and integration between systems
Assist with developing job aids and training materials relating to systems
Cultivate and maintain strong relationships with internal team members, vendors and software, and other business partners
Partner with leadership and support team to develop and maintain policies, practices, and procedures for all technology and software driven components of the company’s operations
Interact and interface with multiple departments within the company including Marketing, Accounting, IT, Human Resources, training, and Operations Team to ensure continuity in objectives, goals, and reporting
Partner with Director of Systems & Operations and Director of Training & Development to design training curriculums that demonstrate system functionality and features
Participate in new hire orientation by introducing Helpdesk processes, system platforms, and access protocols
Facilitate classroom training sessions that teach associates how to use the various property management systems in place
Responsible for obtaining and continuing all certifications and licenses as required by the organization and software/technology providers
Ensure confidentiality for co-workers, management, the Company, and residents (current and past)
Qualification
Required
Minimum five (5) years of experience in residential property management
Proficient in MS Office, including Outlook, Excel, PowerPoint, and Word
Preferred
Bachelor's Degree (B.A. or B.S.) in business, real estate, finance, or related degree; preferred but not required
Experience with Yardi PMS preferred
Company
Beacon Management
Beacon Management owns, operates, and manages residential housing communities.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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