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Beacon Management · 4 hours ago

Systems Administrative Manager

Southfield, MI

Full-time

Onsite

Senior Level

5+ years exp

Beacon Management is hiring a Systems Administrative Manager for their Regional Office in Southfield, MI. The role involves overseeing software applications, managing the helpdesk ticketing system, and collaborating with various departments to support operational needs and employee training.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Complete oversight and responsibility of helpdesk ticketing system including responding and resolving the needs of onsite associates, acting as the primary liaison between internal teams and vendors, monitoring unresolved or long-pending tickets, and compiling data-driven reports to track trends and performance

Grant and manage system access for new employees by coordinating with internal departments and external vendors

Work closely with the Collections and Operations Manager to execute all employee apartment leases, apply discounts, and process required paperwork

Assist leadership with data-related projects by gathering, analyzing, and presenting system and performance information to support decision-making

Complete the monthly rent-up process with all properties, including all required month-end rent-up procedures to ensure accuracy and compliance

Support the demands of the organization by ensuring reliability and integration between systems

Assist with developing job aids and training materials relating to systems

Cultivate and maintain strong relationships with internal team members, vendors and software, and other business partners

Partner with leadership and support team to develop and maintain policies, practices, and procedures for all technology and software driven components of the company’s operations

Interact and interface with multiple departments within the company including Marketing, Accounting, IT, Human Resources, training, and Operations Team to ensure continuity in objectives, goals, and reporting

Partner with Director of Systems & Operations and Director of Training & Development to design training curriculums that demonstrate system functionality and features

Participate in new hire orientation by introducing Helpdesk processes, system platforms, and access protocols

Facilitate classroom training sessions that teach associates how to use the various property management systems in place

Responsible for obtaining and continuing all certifications and licenses as required by the organization and software/technology providers

Ensure confidentiality for co-workers, management, the Company, and residents (current and past)

Qualification

Yardi PMSData analysisHelpdesk managementMS OfficeResidential property managementInterpersonal skillsEffective communicationProblem-solvingTime managementAttention to detail

Required

Bachelor's Degree (B.A. or B.S.) in business, real estate, finance, or related degree; preferred but not required

Minimum five (5) years of experience in residential property management

Proficient in MS Office, including Outlook, Excel, PowerPoint, and Word

Ability to self-motivate and drive initiatives

Strong attention to detail combined with excellent work ethic and ability to succeed in a fast-paced and changing environment

Interpersonal skills demonstrating the ability to connect with and build strong partnerships with coworkers, support departments, and vendors

Can be depended upon to achieve timely, accurate, and effective results

Effective written and oral communication

Manages time effectively to manage multiple priorities, in conjunction with a work ethic that results in dependable performance over time

Solves problems effectively using analytical thinking and integrity in decision making

Availability to travel as requested. (less than 25% of the time)

Work is typically performed in an office setting during normal business hours. However, depending on business requirements, evening and weekend work may be required

Physical requirements involve normal office activities such as sitting at a computer for long periods of time, speaking on the phone, and traversing the office to attend meetings or collaborating with co-workers

The employee is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch, or crawl

Communication demands include verbal and written communication in English

Verbal communication and ability to train large groups of associates

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus

Have consistent need (40% to 60% of the time) to perform the following physical activities: Push or Pull: Move/Operate equipment such as filing drawers, refilling printer/copier drawers, open and close doors, etc. Reach above Shoulder: To stock and remove supplies. Finger Dexterity: Perform office functions with computers, calculators, and writing equipment. Writing: Leases, renewals, conversation notes, reporting etc

Lifting/Carrying (supplies, welcome gifts etc): 1-25 lbs: Constant need (15-30% of the time) such as cartons of paper