Align · 21 hours ago
Desktop Support Engineer
Fort Lauderdale, FL
Full-time
Hybrid
Mid Level
4+ years expAlign is a premier global provider of technology infrastructure solutions, seeking a highly experienced and motivated Desktop Support Engineer. The role involves providing on-site desk side support for technical issues, focusing on outstanding customer service for executive and VIP end users, while also participating in a rotational on-call schedule.
ConsultingInformation Technology
Responsibilities
Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations
Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity, and desktop applications (Microsoft Office / O365)
Install, upgrade, and remove desktop applications / user workstations
Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently
Qualification
Required
A minimum of four years of desktop support / end user technical support experience
Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
Excellent verbal and written communication skills and the ability to be prompt and courteous
Strong attention to detail, multitasking skills, and sense of teamwork
Ability to work in a fast-paced & dynamic environment
Preferred
1 to 4 years of experience working with a Managed Services Provider
The ideal candidate will hold a Bachelor's degree or equivalent professional certifications
Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
Previous experience with Hybrid & Cloud environments
Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
Familiarity with Active Directory & Group Policy
Basic networking skills
Some Hedge Fund or Alternative Investment industry experience is strongly preferred
Benefits
Full benefits
Paid training
Performance-based bonuses
Company
Align
Align specializes in strategy, design, deployment, optimization and transformation of your technology infrastructure.
201-500 employees
H1B Sponsorship
Align has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (57)
2023 (49)
2022 (60)
2021 (66)
2020 (31)
Funding
Current Stage
Growth StageLeadership Team
Chris Zadrima
Chief Operating Officer
Recent News
2025-12-18
2025-10-21
Company data provided by crunchbase