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TurnPoint Services · 1 month ago

Director, Center of Automation

Louisville, KY

Full-time

Onsite

Director/Executive

7+ years exp

TurnPoint Services is a private equity–backed aggregator of leading HVAC, Plumbing, and Electrical service brands headquartered in Louisville, KY. The Director, Center of Automation is responsible for defining, building, and scaling the enterprise-wide automation strategy, overseeing the Center of Automation to drive operational efficiency and process standardization across all brands and shared services.

Heating Ventilation and Air Conditioning (HVAC)Home Services

Diversity & Inclusion

H1B Sponsor Likely

Responsibilities

Define and execute TurnPoint’s multi-year automation strategy and roadmap

Establish enterprise-wide governance for automation intake, prioritization, and deployment

Create standardized frameworks to assess automation opportunities by ROI, risk, and scalability

Own executive-level reporting on automation value, performance, and adoption

Lead the Center of Automation team, including internal resources and partners

Define operating models, roles, and responsibilities for automation delivery and support

Establish best practices for automation lifecycle management

Ensure scalability, resilience, and long-term sustainability of the automation ecosystem

Own strategic relationships with automation implementation partners

Negotiate contracts, define SLAs, and manage performance accountability

Ensure high-quality delivery, knowledge transfer, and capability uplift

Balance vendor leverage with internal skill development

Lead enterprise process excellence initiatives to prepare workflows for automation

Drive cross-brand standardization using Lean, Six Sigma, or similar methodologies

Develop playbooks and standards to enable repeatable, high-quality execution

Partner with leadership to drive adoption through structured change management

Drive ServiceTitan process strategy in alignment with automation initiatives and operational imperatives

Ensure consistent configuration, data standards, and usage across all brands

Prioritize high-impact ServiceTitan capabilities to unlock automation value

Partner with brand and shared service leaders to maximize platform ROI

Design and oversee scalable support and incident management models

Implement monitoring, alerting, and proactive issue resolution frameworks

Anticipate automation growth and ensure infrastructure readiness

Partner with the EPMO to prevent operational capacity constraints

Establish governance and guardrails for citizen development initiatives

Enable non-technical teams to build simple automations using Microsoft tools

Promote automation literacy and best practices across the enterprise

Qualification

Automation strategyRPA platformsLean Six SigmaServiceTitanVendor managementDigital transformationProcess excellenceCloud automationExecutive leadershipChange managementData managementCross-functional collaboration

Required

7–10+ years of experience in automation, digital transformation, or process excellence

Deep hands-on experience with RPA platforms (UiPath, Automation Anywhere, Blue Prism)

Experience with APIs, enterprise integrations, and data management

Strong understanding of cloud-based automation architectures and security

Proven success leading large-scale process transformation initiatives

Expertise in Lean, Six Sigma, or similar methodologies

Ability to translate process improvements into enterprise-level financial impact

Demonstrated success managing complex vendor relationships and contracts

Experience influencing executive stakeholders and cross-functional leaders

Strong governance, prioritization, and decision-making capabilities

Experience in trades services (HVAC, plumbing, electrical strongly preferred)

Working knowledge of ServiceTitan or similar field service platforms

Understanding of technician workflows, dispatch, and service operations

Experience operating within decentralized, multi-brand environments

Preferred

Bachelor's degree in Business, Engineering, Computer Science, or related field

Advanced certifications in automation or process improvement

Experience in private equity–backed or high-growth organizations

Prior experience building a Center of Excellence or shared services organization

Company

TurnPoint Services

TurnPoint Services provides plumbing, heating, ventilation and air conditioning, and electrical maintenance and repair services.

Founded in 1958

Louisville, Kentucky, USA

1001-5000 employees

https://turnpointservices.com/

H1B Sponsorship

TurnPoint Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2020 (1)