SPS Health · 1 month ago
Director of Field Operations
Mendota Heights, MN, US
Full-time
Hybrid
Director/Executive
$115K/yr - $125K/yr
8+ years expSPS Health is a company focused on optimizing courier operations across various locations. The Director of Field Operations will oversee daily operations, ensure successful client implementations, and lead regional teams while maintaining high service standards.
Health CareMedical
Responsibilities
Lead and manage regional field operations teams to ensure timely, safe and efficient delivery
Develop and implement operational strategies that improve service quality, reduce costs, and increase field productivity
Ensures compliance with company policies, state & federal regulations, and industry standards
Lead initiatives to optimize delivery routes, reduce turnaround time, and increase resource efficiency
Monitor KPIs and use metrics to drive decision-making and strategic adjustments
Oversee all aspects of new client start-ups, including route design, training, compliance, and performance measurement
Collaborate with Sales, Client Services and Technology teams to develop and execute detailed client implementation plans
Work in partnership with Client Services, Account Management, and Dispatch leadership regarding operational performance
Ensure smooth transition from sales handoff to full operational delivery
Serve as the senior point of contact for operational escalations and issue resolution
Build trusted relationships with key client stakeholders by delivering consistent operational performance
Provide operational insights and data during quarterly business reviews (QBRs) and strategic planning sessions
Train and develop field managers and supervisory staff to build a high-performing operations team
Set clear performance expectations and conduct regular performance evaluations
Foster a culture of accountability, continuous improvement, and service excellence
Maintains the confidentiality of information received and processed
Able to manage tasks of differing priority levels and respond in an appropriate and timely manner
Performs other duties and responsibilities as requested or required
Follows company policies and procedures
Qualification
Required
High School Diploma or equivalent required
Bachelor's degree in Business, Logistics, Supply Chain Management, or related field
Eight (8) plus years of experience in operations management within the courier, logistics, or transportation industry
Three (3) plus years in a senior leadership or management-level role
Strong organizational and communication skills
Ability to write routine reports and correspondence
Strong knowledge of Microsoft Excel, Word, and PowerPoint
Ability to speak effectively before groups and over the phone
Strong leadership, change management, and project management skills
Proficient in logistics platforms and route optimization tools
Client-centric mindset
Thorough knowledge of applicability of relevant laws and regulations
Preferred
PBM or healthcare knowledge a plus
CRM experience a plus
Company
SPS Health
SPS Health is a value-based care solutions provider serving post-acute pharmacies and pharmacy benefit manager.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Nautic Partners
2022-01-19Private Equity
Leadership Team
Neil Bansal
Chief Executive Officer
JC Tibbitts
Chief Financial Officer
Recent News
2022-01-20
Company data provided by crunchbase