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Restaurant Brands International · 4 weeks ago

Sr. Analyst, Field Training, BK, Company Operations

Huntsville, AL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, and they are seeking a Senior Analyst for Operations Training Execution. This role is responsible for delivering comprehensive training and operational support to enhance team capabilities and improve performance across company-owned and franchise restaurants.

Brand MarketingHotelRestaurants

Responsibilities

Conduct on-site visits to train restaurant teams on operational standards, providing one-on-one coaching and personal instruction

Deliver both virtual and classroom-based training sessions, focusing on core competencies in operations and guest satisfaction

Maintain a set number of certified training restaurants and ensure consistent delivery of training programs aligned with brand standards

Analyze and interpret operational metrics such as guest satisfaction, speed of service, and cleanliness, developing action plans for performance improvement

Track and report on training effectiveness and operations performance, including key metrics like OSAT, GURU completion, and service times

Partner with field and district managers to address areas of opportunity, implement improvements, and enhance restaurant profitability

Collaborate with cross-functional teams (Operations, Technology, Marketing) to support new initiatives and technology deployments

Develop and update training materials, presentations, and tools for restaurant teams, ensuring relevance and accessibility for all users

Drive the execution of leadership development programs, mentorship initiatives, and the Easy to Run Conversion Program for streamlined restaurant operations

Serve as the primary point of contact for training-related inquiries, troubleshooting operational issues, and supporting field teams

Communicate with internal and external teams on training needs, progress, and program effectiveness, adapting delivery based on audience needs

Support franchisee and restaurant teams in achieving operational goals through guidance on best practices and new operational tools

Qualification

Restaurant operations experienceTrainingDevelopmentProject managementMicrosoft Office SuiteData analysisLearning Management SystemsCommunication skillsInterpersonal skillsProblem-solving