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PNY Technologies · 3 weeks ago

Sales Support Representative

Parsippany, NJ, US

Full-time

Onsite

Entry Level

$50K/yr - $60K/yr

1+ years exp

PNY Technologies is a leading provider of technology solutions, and they are seeking a Sales Support Representative to provide administrative support to Channel sales managers and front-line sales support for Channel customers. The role involves processing orders, managing customer inquiries, and ensuring timely order flow and communication with various departments.

ManufacturingMobile Devices

Responsibilities

Process orders via EDI

Manage order entry and manual order changes for customers

Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive

Set up new parts for customers via Customer’s Portal

Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping

Proactively monitor exceptions and errors in Epicor for timely order processing

Furnish shipping reports to designated accounts, designed to customer’s specifications

Coordinate with Planning/Shipping to meet required delivery dates

Maintain Customer Routing Guides and Compliance Guidelines

Maintain databases for designated accounts, including ship to addresses, SKU numbers and customer specifications

Maintain up-to-date filing system of sales orders, PO’s and other related reports

First point of contact in resolving customer issues (e.g. order status, expediting, ETA’s, and shipping inquiries) and last point of resolution. If not, know when and who to escalate

Enter RMA requests and follow-up completion of RMA documentation process

Prepare daily reports on inventory and backlog for internal use

Prepare consignment billing weekly for Office Superstores

Attend weekly customer calls to ensure timely and effective communication between customer and Planning

Provide details to avoid chargebacks for compliance violations

Prepare PVs for Finance to accommodate price discrepancies on orders

Make certain to be effective back-up of accounts when needed

Ensure timely order flow through Rithum as well as maintaining current inventory stats

Update and keep vendor portals current on pricing, part numbers and UOM configurations

Attend training on product and procedures as required

Be effective liaison between Sales and Customer on all issues

Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing

Assist in other areas, as assigned

Qualification

MS Office proficiencyCustomer relationship buildingOrder entry experienceAttention to detailBilingual communicationOrganizational skillsWritten communicationOral communication