Sutherland · 1 month ago
Compliance & Incident Management Lead | Onsite | Chesapeake, VA
Chesapeake, VA
Full-time
Onsite
Entry, Mid Level
2+ years expSutherland is a global company specializing in Artificial Intelligence, Automation, and Cloud engineering. They are seeking a Compliance & Incident Management Lead to manage compliance processes and incident governance on-site, ensuring proper documentation and stakeholder coordination for the US geography.
AnalyticsArtificial Intelligence (AI)ConsultingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Take ownership of compliance processes and end-to-end incident response activities, including initial investigation, fact finding, documentation, and timely escalation
Serve as the first point of contact for sensitive compliance matters raised on-site by HR, Store Managers, or Operations leaders
Hotline Case Management - monitor and manage all incoming hotline reports; log each case into the case management tool with complete details (date, reporter info, summary of concern)
Ensure proper categorization, confidentiality, documentation, and timeline tracking of each case
Review and audit transactions processed by offshore teams to ensure compliance with US regulatory requirements and client policies
Identify gaps or deviations and coordinate corrective actions with offshore leadership
Fix I-9 issues and support store teams with E-Verify case management, exception handling, and troubleshooting
Respond to Form I-9 and E-Verify audits at the State and Federal level, ensuring all documentation is timely and audit-ready
Ensure timely escalation of high-risk issues to client HR, ER, or Legal teams
Respond to Tier 1 and Tier 2 compliance queries and provide accurate guidance aligned to federal and state guidelines
Manage updates to HR policies, compliance SOPs, and communication materials
Conduct on-site awareness or information sessions with store teams as required
Collaborate closely with US HR teams, Legal, Operations, and offshore support teams to ensure accuracy, efficiency, and timely resolution of issues
Act as the on-site liaison for compliance quality reviews and governance discussions
Qualification
Required
2–3 years of hands-on experience managing US Compliance & Incident Management processes (mandatory)
Experience handling I-9/E-Verify, hotline case management, incident investigation, or policy governance
Working knowledge of HRIS, case management tools, and compliance auditing
Strong understanding of US labor laws, I-9 regulations, E-Verify requirements, and compliance documentation standards
Bachelor's degree in HR, Business Administration, Legal Studies, or a related field
Strong investigative ability and documentation accuracy
High integrity, confidentiality, and sound judgment when handling sensitive cases
Exceptional attention to detail and audit discipline
Strong stakeholder management and client-facing communication skills
Ability to manage multiple cases simultaneously with urgency and precision
Proactive, solutions-oriented, and able to work independently in an onsite environment
Company
Sutherland
Sutherland is a digital transformation company that provides business process and technology management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$330MKey Investors
TPGOak Investment Partners
2014-10-15Secondary Market· $300M
2004-03-23Private Equity· $30M
Leadership Team
James S. Lusk
Executive Vice President and CFO
Robert Moore
Vice President - Transition and Transformation
Recent News
Business Standard India
2025-12-29
MarketScreener
2025-12-17
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