CEC Entertainment · 1 month ago
IT Business Systems Analyst II
Restaurant Support Center, 3945 E Thomas Road, Phoenix, AZ
Full-time
Hybrid
Mid Level
3+ years expCEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants, is seeking an IT Business Systems Analyst II to join our team. The role involves driving technology implementation lifecycle, evaluating business requirements, and ensuring efficient execution of processes and systems.
Restaurants
Responsibilities
Work with business to drive technology implementation lifecycle through all phases such as planning, requirement gathering, process design, configuration, user acceptance testing, Go-Live etc. Manage guidelines, using sound business judgment when exceptions are needed
Evaluate business requirements and ensure processes and systems drive efficient and consistent execution
Execute functional, regression, integration test cases and log/track any issues using incident management system
Review transactional activities and be a strong advocate for internal change control process. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
Develop a strong working relationship with different teams across the IT organization
Formally assist store systems QC efforts and ensure that all proposed changes are properly vetted and coordinated with all other areas of IT in accordance with change management policies and processes
Qualification
Required
Experience - Has 3+ years of IT and business industry work experience, with leadership experience in managing multiple cross-functional teams or projects and influencing senior level management and key stakeholders. A demonstrable history of influencing others through consensus building in a cross functional / matrix environment
Technology - Understands all components of multi-location retail IT infrastructure and how they support the business; familiarity with NCR Aloha platform, online ordering/delivery or equivalent
Business Acumen - Understands how business works; knowledgeable in current and possible future policies, practices, trends, technology; and information affecting his/her business and organization
Customer Focus - Uses data information to improve service, and acts with customer in mind
Drive for Results – Can be counted on to exceed goals successfully. Steadfastly pushes self, partners, and others for results. Able to define, measure, and report meaningful measures of service and process effectiveness
Process Management – Familiarity with ITIL process principles. Process oriented and implements, operates, and designs and improves processes to get things done
Planning and Organization - Sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks. Can gather resources (people, funding, material, support) to get things done. Use resources effectively and efficiently
Peer Relationships - Can quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Encourages collaboration and is effective at owning a process that spans groups of stakeholders
Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Most of his/her solutions and suggestions turn out to be right over time. Sought out by others for advice and solutions
Presentation and Communication Skills - Effectively communicates with clarity and conciseness both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working
Preferred
Education – BS in Computer Science, MIS, or related degree preferred, but not required
Benefits
Medical
Dental
Vision
Life
Disability
401(k) retirement savings plan
Job training and career growth opportunities
Work Today, Get Paid Tomorrow
Company
CEC Entertainment
For over 40 years, CEC Entertainment has proudly served as the nationally recognized leader in family dining/entertainment and the place Where A Kid Can Be A Kid®.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mark Gordon
Senior Vice President and Chief Operating Officer
Company data provided by crunchbase