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Pegasystems · 2 weeks ago

Senior Manager, Client Advocacy

Massachusetts, United States

Full-time

Onsite

Senior Level

$104K/yr - $162K/yr

5+ years exp

Pegasystems is seeking a strategic operations manager to help drive Pega’s revitalized Client Advocacy Program. The Advocacy Manager will lead the development and operational execution of the program, cultivating an engaged community of client advocates and ensuring effective management of client advocate relationships and requests.

Artificial Intelligence (AI)CRMRobotic Process Automation (RPA)Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Proactively recruit and nurture a strong, engaged, diverse, and relevant roster of client advocates across Pega’s core offerings, industries, capabilities, domains, and use cases

Promote program visibility and foster engagement among enrolled members

Identify “marquee” advocates across each core offering and manage relationships, ensuring consistent executive-level engagement and readiness for high-impact activities

Design and implement incentive strategies to encourage client participation

Work with operational and technical stakeholders to ensure integration of all relevant data sources into a centralized client information “source of truth”

Drive continuous improvement through structured feedback loops with internal stakeholders and advocates

Manage program reporting against defined KPIs

Determine how to best handle various types of internal requests for client references and advocate participation

Ensure appropriate responsiveness to requests, including taking responsibility for helping fulfill requests when necessary, occasionally personally coordinating high impact engagements such as site visits, blogs, press releases, and external case studies

Qualification

Client advocacyProgram managementData managementCRM systemsGenAI toolsPega technologyCommunicationCollaborative mindset

Required

Bachelor's degree

5–8 years in client advocacy, success, marketing, and/or program management

Ability to build and manage client relationships

Strong organizational and data management skills

Experience working with GenAI tools, CRM systems, and reporting platforms

Excellent communication and storytelling abilities

Collaborative mindset and experience working across matrixed teams

Preferred

Familiarity with Pega's technology and differentiators is a plus

Benefits

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Company

Pegasystems

Glassdoor3.8

PegaSystems provides business process and customer relationship management solutions for organizations.

Founded in 1983

Cambridge, Massachusetts, USA

5001-10000 employees

http://www.pega.com

H1B Sponsorship

Pegasystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (49)

2024 (32)

2023 (24)

2022 (59)

2021 (46)

2020 (41)

Funding

Current Stage

Public Company

Total Funding

$525M

2020-02-19Post Ipo Debt· $525M

2009-01-01Post Ipo Equity

1996-07-26IPO

Leadership Team

Alan Trefler

Founder and CEO

Ken Stillwell

Chief Operating Officer and Chief Financial Officer

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