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Priority · 1 month ago

Manager, Technical Operations

Alpharetta, GA, US

Full-time

Onsite

Mid, Senior Level

$106K/yr - $117K/yr

5+ years exp

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized financial toolset for businesses. The Technical Operations Manager leads IT operational support, ensuring reliable technology services and overseeing the TechOps team's performance.

Financial ServicesPaymentsProfessional Services

H1B Sponsor Likely

Responsibilities

Lead recruitment, onboarding, and ongoing development of Technical Operations team members, ensuring strong technical and customer service capability

Oversee the stability and availability of end-user technology, including endpoint devices, VDI platforms, collaboration tools, and shared services

Develop and deliver training programs to improve employee technical proficiency and enhance adoption of IT systems and processes

Provide hands-on guidance and escalation support to resolve complex technical issues and drive continuous improvement

Ensure accurate asset lifecycle management, including procurement, deployment, tracking, and disposal of IT equipment

Build strong cross-functional relationships with business stakeholders, vendors, and service providers to ensure high-quality service delivery

Track operational performance and produce regular reporting on SLAs, ticket metrics, system health, and service improvements

Motivate, coach, and provide performance feedback to the technical team to drive engagement, accountability, and high performance

Ensure full adherence to IT operational controls, standards, and documented procedures, including Incident Management and Change Management policies

Conduct regular performance reviews and assess development needs to support career growth and skill advancement

Participate in the on-call rotation and provide leadership support during high-severity incidents and escalations

Qualification

IT Operations experiencePeople leadershipEndpoint managementVDI administrationIncident ManagementChange ManagementSLA managementData analysisAccountabilityWillingness to LearnTeam OrientationCommunicationSelf-Awareness

Required

5–7+ years of IT Operations supporting enterprise environments

2–3+ years in a people-leadership role (managing service desk/TechOps teams in a high-availability setting)

Hands-on expertise with endpoint management technologies (Windows, macOS, MDM tools, patching, imaging, asset lifecycle)

Experience administering and/or supporting Virtual Desktop Infrastructure (VDI) environments (AWS WorkSpaces, VMware Horizon)

Strong working knowledge of Incident Management and Change Management frameworks (ITIL best practices preferred)

Proven ability to manage high-severity incidents, including escalation handling and executive-level communication

Demonstrated success in maintaining SLAs, operational metrics, and performance dashboards

Ability to analyze data to drive decisions, identify trends, and improve service delivery

Experience working with cross-functional teams (Security, People, Network, Applications, etc.)

Excellent communication, leadership, and stakeholder management skills, with the ability to build trust across all levels

Communication: Clear writing, active listening, and the ability to explain technical topics in plain terms

Accountability: Track record of delivering quality work, owning outcomes, and learning from setbacks

Willingness to Learn: Demonstrated adaptability with new frameworks, technologies, or methodologies

Team Orientation: Experience working collaboratively in agile environments and contributing to shared goals

Self-Awareness: Openness to feedback, ability to recognize limitations, and willingness to give credit where due

Benefits

Bonus programs

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Financial wellness resources and employee discount programs

Medical, dental, and vision coverage

Mental health support for employees and dependents through Lyra Health

Family planning and women’s health benefits through Carrot

Gym membership reimbursement and virtual wellness programs (including yoga)

3 weeks PTO to start, with unlimited PTO after year one

Education expense reimbursement

Leadership development programs

Certified Payments Professional (CPP) certification support

Company

Priority

Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry.

Founded in 2005

Alpharetta, Georgia, USA

1001-5000 employees

https://prioritycommerce.com/

H1B Sponsorship

Priority has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (4)

2023 (4)

2022 (2)