Fiserv · 1 month ago
PST Account Manager
Hagerstown, Maryland
Full-time
Onsite
Mid, Senior Level
$44K/yr - $56K/yr
2+ years expFiserv is a global leader in Fintech and payments, dedicated to connecting financial institutions, corporations, merchants, and consumers. The PST Account Manager will oversee a team managing a portfolio of merchant accounts, ensuring exceptional customer service and operational efficiency while driving merchant satisfaction and retention.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Supervise a team managing 250+ merchant accounts, ensuring full accountability and ownership over account activities
Provide ongoing support to team members dealing with inquiries related to pricing, products, services, chargebacks, complaints, billing disputes, and equipment troubleshooting
Monitor and assist with identifying and resolving processing issues, including interchange qualification, chargebacks, and billing investigations
Ensure the team performs account maintenance tasks, facilitates PCI compliance, addresses product queries, and provides troubleshooting assistance for terminal products
Conduct terminal downloads, offer training for new and existing customers, and ensure the team is equipped to manage equipment-related needs effectively
Oversee bi-monthly and annual household reviews, focusing on interchange qualification and chargeback trends, while encouraging team participation in these evaluations
Enable your team to educate merchants about all aspects of Merchant Services and compliance requirements
Assist team members in engaging in pricing and contract negotiations using WFMS proprietary tools
Work alongside security and risk management teams to oversee reserves, fraud management, and portfolio financials
Qualification
Required
High school graduate/GED
Minimum 2 years' experience in account management
2 years' customer service experience, specifically in dealing with merchants
Strong leadership, communication, and organizational skills
Availability to work Monday-Friday, 10:30 am - 7:30 pm
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
Preferred
Familiarity with MSA, Remedy, Client Line, Business Track, Merchant Manager, Microsoft Teams, Excel, and FDPOS
Technical expertise to assist team members with troubleshooting equipment
4+ years of experience in Merchant Services or Customer Service
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
The Motley Fool
2026-01-23
legacy.thefly.com
2026-01-22
Company data provided by crunchbase