State of Florida · 1 month ago
TELECOMMUNICATIONS SPECIALIST III - 72003252
Tallahassee, FL
Full-time
Onsite
Mid Level
$46K/yr - $46K/yr
3+ years expThe State of Florida's Department of Management Services is seeking a Telecommunications Specialist III to assist engineers in analyzing system engineering designs for operational communications networks. The role involves reviewing customer service forms, providing technical assistance to state agencies, and participating in network-related projects.
Government Administration
Responsibilities
This is a professional and highly technical position responsible for assisting engineers to analysis system engineering designs which required to establish optimum operational communications networks, equipment procurement and other support systems
Review Customer Service Authorization and Billing (CSAB) forms submitted by others for processing, determine if requests are justified; discuss forms with preparer, if necessary, and complete own actions regarding form in an expedient manner. Approve valid CSAB requests on behalf of the Division of Telecommunications as assigned. Use the automated CSAB systems to request and to prepare new requests
Coordinate any corrections, additions, or changes to documentation submitted with the requesting agency
Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solutions/problems. Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications
Consult with Division personnel, to include Field Consultants, when necessary for information and coordination purposes. Apply technical knowledge and skills related to telecommunications in accomplishing communications project work and everyday network work. Provide technical assistance to state agencies and political sub-divisions concerning the development and implementation of communications plans and projects
Determine alternative courses of action for correcting problems with existing end-user systems; work with engineering personnel to assist in the design of these systems. Prepare estimates for communications projects
Participate in network related projects, as assigned, in addition to routine network management functions
Provide support for engineering personnel and assist less technical personnel with assistance and guidance on technical information necessary for fulfillment of their duties associated with the tasks above
Maintains documents and reports as necessary to substantiate and verify activities pertaining to the SUNCOM network
Attend training classes/seminars as directed
Participate in network related projects, as assigned, in addition to routine network management functions
Provide necessary assistance to the agency Continuity of Operations Plan (COOP)
Qualification
Required
At least three years of professional experience in telecommunications experience in voice and data services
Experience with Microsoft Office Suite, including Excel and Access
Knowledge of basic Telecommunications terminology and procedures
Ability to communicate effectively orally and in writing with vendors, peers, supervisors, technical staff, and users
Ability to verify data for accuracy and completeness
Ability to make decisions and work independently
Ability to work collaboratively in a team environment, and to establish and maintain effective working relationships
Ability to complete work assignments on time and work with other technical staff
Ability to provide excellent customer service to internal and external customers
Ability to research, evaluate and resolve customer issues and other problems in a professional manner
Ability to determine priorities
Ability to make timely and accurate decisions during normal operating conditions and critical situations
Ability to apply rules, regulations, policies, and agency procedures
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork
Preferred
An associate degree in information technology, computer science, or related field
Experience with design and ordering SIP, PRI & Wan circuits
Familiarity operating online processing systems
Experience managing telecommunications projects
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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