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Macy's · 4 weeks ago

UX Lead, Design Systems

United States

Full-time

Remote

Senior Level

$151K/yr - $252K/yr

7+ years exp

Macy's is a storied company that has been a part of America's heart for over 160 years. The UX Lead, Design Systems will support Macy’s User Experience initiatives by defining the roadmap to achieve the company’s strategic vision, mentoring teams, and applying research to guide decision-making for high-quality user experiences.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Hiring Manager

Erica Neumark

Responsibilities

Design programs that align with both long-term and short-term business goals while addressing user needs (e.g., KPIs, success metrics)

Collaborate with managers, product managers, engineers, and researchers to define and translate user needs into solutions

Guide teams in adopting and applying best practices in user-centered design

Partner with UX leadership to establish standards and ensure deliverables align with the enterprise design vision

Evaluate design practices across web, mobile, and in-store experiences to drive consistency across platforms

Champion accessibility and embed user experience design as a core driver of innovation and continuous improvement

Serve as a subject matter expert and thought leader on user experience design and processes

Mentor and coach cross-functional teams to build design capability across the organization

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Qualification

Strategic UX VisionUser-Centered DesignAccessibility AdvocacyAnalytical SkillsCross-Functional CollaborationMentoring & CoachingProject ManagementCommunicationDecision-MakingNegotiation & Advocacy

Required

Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply

7+ years of UX/UI design or design operations experience

Advanced skills in setting a UX design vision, including analytical, strategic, and conceptual design abilities

Strong collaboration skills, working effectively with managers, product teams, engineers, and researchers to define user needs and develop user-centric designs that meet business objectives

Ability to inspire, mentor, and develop UX designers and cross-functional teams

Deep understanding of UX design methodologies, including leveraging user research, KPIs, metrics, and optimization techniques to inform and validate design decisions

A strong advocate for accessibility, ensuring that user experience design is consistent across web, mobile apps, and in-store platforms

Skilled in negotiating and advocating for user experience solutions across different audiences, including peers and executive leadership

Solid time management and organizational skills, capable of handling multiple projects simultaneously and ensuring they progress efficiently through various stages of development

Ability to identify business goals and design user experiences that support both business objectives and user needs, while setting and managing organizational goals based on feedback

Excellent verbal and written communication skills, able to influence and cultivate relationships with key stakeholders

Demonstrates independent decision-making abilities, regularly influencing project vision and advising cross-functional teams

Strong analytical reasoning to evaluate design performance and guide decision-making based on quantitative data

Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel

Occasionally required to move about the workplace and reach with hands and arms

Requires close vision

Able to work a flexible schedule based on department and company needs

Preferred

Master's degree preferred

Benefits

Comprehensive health and wellness coverage

401(k) match to invest in your future

Paid time off

Eight paid holidays

Continuous learning and leadership development

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)