UserTesting · 3 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expUserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through actionable feedback. As a Customer Success Manager, you will act as a trusted advisor to customers, driving value through strategic partnerships and ensuring successful adoption of the UserTesting platform.
Consumer ResearchMarket ResearchMarketing AutomationProduct ManagementSaaS
Responsibilities
Act as a strategic partner by aligning UserTesting’s solutions with customers’ business goals and desired outcomes
Build and maintain trusted relationships, proactively engaging customers through QBRs, workshops, onsite visits, and success planning
Drive adoption by helping customers operationalize the UserTesting platform across their product development lifecycle
Support smooth transitions from sales to onboarding and ensure a high-quality post-sale experience
Collaborate with internal teams (Sales, Product, Support, etc.) to deliver a cohesive and customer-first approach
Identify and nurture customer advocates for testimonials, case studies, and reference programs
Monitor customer health and usage data to proactively address risks and uncover growth opportunities
Lead renewal conversations and identify upsell opportunities through value-driven account growth strategies
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a related field—ideally within a SaaS or tech environment
Proven ability to build relationships and grow accounts across multiple stakeholders and business functions
Strong understanding of customer experience (CX), user experience (UX), and voice of the customer (VoC) programs
Excellent communication, project management, and problem-solving skills
Ability to work independently, navigate change, and thrive in a fast-paced environment
Willingness to travel up to 20–25%
Preferred
Experience with customer success platforms (e.g., Salesforce, Planhat) is a plus
Company
UserTesting
UserTesting is an on-demand human insight platform designed to improve customer insights.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$152.74MKey Investors
Scottish EnterpriseInsight PartnersAccel
2022-10-27Acquired
2021-11-17IPO
2020-11-17Grant· $4.24M
Leadership Team
Eric Johnson
CEO
Jamie Anderson
Chief Revenue Officer
Recent News
Business Wire
2026-01-24
2026-01-09
Destination CRM
2026-01-09
Company data provided by crunchbase