Sendik's Fine Foods · 4 weeks ago
Front-End Lead
18985 W. Capitol Dr., Brookfield, WI, US
Full-time
Onsite
Senior LevelSendik's Fine Foods is a retail grocery company focused on providing a positive shopping and working environment. The Front-End Lead will assist in supervising front-end functions, ensuring customer satisfaction, and managing front-end policies and procedures.
Food and BeverageFood ProcessingRetail
Responsibilities
Assist in supervising front-end activity to ensure positive customer relations and accurate, prompt checkout
Effectively communicate clerk and bagger priorities, policies and procedures and delegate accordingly
Ensure proper customer relations
Ensure correct product handling and scanning techniques
Ensure adherence to Company policy
Ensure proper handling of all forms of tender and coupons
Ensure price checks are obtained
If item not in the system a scan error receipt is completed as necessary
Authorize check cashing
Ensure front-end cleanliness and organization to include filling bags and keeping front-end clear of shopping carts
Ensure proper etiquette is used for the telephone and the paging system
Assist in performing daily store accounting procedures
Conduct scheduled reports for use in daily accounting activities
Balance and reconcile all cashier reports and communicate with management regarding over/shorts
Ensure adequate amounts of change on hand and follow procedure in ordering and receiving change
Follow procedure for bank deposits
Follow procedure for reporting store accounting data, sales and deposits using total store recap sheets and safe count sheet
Follow procedure for handling cash and check for accountability and security
Verify safe count daily
Follow procedure for ending days business and beginning new period, including entering day’s deposit information
Properly handle in-store customer charges
Follow procedure for coupon handling
Notify management of any bookkeeping problems
Maintain safe, tills and locks on all doors for security
Maintain confidentiality regarding sales and cash on hand
Assist in developing and implementing weekly work plan for Front-End
Monitor schedule to actual and make front-end coverage adjustments to customer volume
Assist in performing front-end personnel functions
Conduct or supervise training and assess retraining needs
Recommend and administer disciplinary action
Recommend employees for advancement or special recognition
Communicate and work with the Store Director in charge as appropriate to above functions in absence of the Front-End Manager
Assist with reviewing reports and taking appropriate action
Review voids and refunds for proper authorization and handling
Check accuracy of bookkeeping reports and deposits
Ensure cash inventory control for accounting
Assist in supervising front-end security procedures
Ensure employees know and are able to implement emergency procedures
Ensure proper authorization for admittance to security areas
Assist in monitoring front-end safety
Observe for unsafe conditions, ensure accidents are reported immediately and ensure front-end personnel are properly trained in safety procedures guidelines
Ensure no one under 18 years of age operates hazardous equipment
Ensure the use of personal protective devices when necessary
Report and ensure all defective equipment is repaired
Perform cashiering duties
Scan and process customers’ orders
Greet and thank all customers and provide prompt and courteous service
Ensure positive customer relations and satisfaction
Ensure proper handling of tender and coupons
Follow front-end security procedures
Assist with front-end cleaning and maintenance
Perform customer service duties
Give breaks to the customer service cashiers
Handle customer needs and refund in the appropriate manner
Answer the telephone as timely as possible with a friendly positive tone
Direct phone calls to the appropriate personnel
Ensure breaks and lunches are given on a timely schedule
Direct clerks and baggers where they will work when beginning their shift
Sell gift cards
Direct guests and vendors to the appropriate area
Bag groceries for customers
Make sure groceries are properly bagged for each customer
Supervise clerks and baggers to make sure they are bagging correctly
Maintain the employee lounge
Ensure each night a clerk cleans the lounge and empties the garbage
Make sure the refrigerators are cleaned on a timely basis
Follow all store and department policies and procedures
Participate in and contribute to store management meetings
Qualification
Required
Assist in supervising front-end activity to ensure positive customer relations and accurate, prompt checkout
Effectively communicate clerk and bagger priorities, policies and procedures and delegate accordingly
Ensure proper customer relations
Ensure correct product handling and scanning techniques
Ensure adherence to Company policy
Ensure proper handling of all forms of tender and coupons
Ensure price checks are obtained
If item not in the system a scan error receipt is completed as necessary
Authorize check cashing
Ensure front-end cleanliness and organization to include filling bags and keeping front-end clear of shopping carts
Ensure proper etiquette is used for the telephone and the paging system
Assist in performing daily store accounting procedures
Conduct scheduled reports for use in daily accounting activities
Balance and reconcile all cashier reports and communicate with management regarding over/shorts
Ensure adequate amounts of change on hand and follow procedure in ordering and receiving change
Follow procedure for bank deposits
Follow procedure for reporting store accounting data, sales and deposits using total store recap sheets and safe count sheet
Follow procedure for handling cash and check for accountability and security
Verify safe count daily
Follow procedure for ending days business and beginning new period, including entering day's deposit information
Properly handle in-store customer charges
Follow procedure for coupon handling
Notify management of any bookkeeping problems
Maintain safe, tills and locks on all doors for security
Maintain confidentiality regarding sales and cash on hand
Assist in developing and implementing weekly work plan for Front-End
Monitor schedule to actual and make front-end coverage adjustments to customer volume
Assist in performing front-end personnel functions
Conduct or supervise training and assess retraining needs
Recommend and administer disciplinary action
Recommend employees for advancement or special recognition
Communicate and work with the Store Director in charge as appropriate to above functions in absence of the Front-End Manager
Assist with reviewing reports and taking appropriate action
Review voids and refunds for proper authorization and handling
Check accuracy of bookkeeping reports and deposits
Ensure cash inventory control for accounting
Assist in supervising front-end security procedures
Ensure employees know and are able to implement emergency procedures
Ensure proper authorization for admittance to security areas
Assist in monitoring front-end safety
Observe for unsafe conditions, ensure accidents are reported immediately and ensure front-end personnel are properly trained in safety procedures guidelines
Ensure no one under 18 years of age operates hazardous equipment
Ensure the use of personal protective devices when necessary
Report and ensure all defective equipment is repaired
Perform cashiering duties
Scan and process customers' orders
Greet and thank all customers and provide prompt and courteous service
Ensure positive customer relations and satisfaction
Ensure proper handling of tender and coupons
Follow front-end security procedures
Assist with front-end cleaning and maintenance
Perform customer service duties
Give breaks to the customer service cashiers
Handle customer needs and refund in the appropriate manner
Answer the telephone as timely as possible with a friendly positive tone
Direct phone calls to the appropriate personnel
Ensure breaks and lunches are given on a timely schedule
Direct clerks and baggers where they will work when beginning their shift
Sell gift cards
Direct guests and vendors to the appropriate area
Bag groceries for customers
Make sure groceries are properly bagged for each customer
Supervise clerks and baggers to make sure they are bagging correctly
Maintain the employee lounge
Ensure each night a clerk cleans the lounge and empties the garbage
Make sure the refrigerators are cleaned on a timely basis
Follow all store and department policies and procedures
Participate in and contribute to store management meetings
Lifting up to 50 lbs
Pushing/pulling up to 200 lbs
Equipment operation (register, scanner, scale, telephone, paging system, computer)
Walking, standing, squatting, stooping, bending, turning, reaching, grabbing, sitting
Judgment/decision making
Social skills/verbal interaction
Listening skills
Memorization
Reading, writing, math
Company
Sendik's Fine Foods
Sendik's Fine Foods offers restaurants, food catering and other services.
Founded in 1926
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase