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Amphenol Communications Solutions · 1 day ago

Customer Engineer

Detroit, MI

Full-time

Onsite

Mid Level

Amphenol Communications Solutions (ACS) is a leading provider of interconnect solutions for various markets. The Customer Engineer role involves interfacing with customers and internal teams to develop and propose technical solutions that meet customer needs while ensuring timely deliverables.

HardwareManufacturing

Responsibilities

Work with customers to develop solutions that address their needs and satisfy the technical requirements

Accurately access customer's needs, matching them with current products or propose modifications to current products and/or propose new product concepts for further development

Product knowledge – Ability to provide the best solution and to design/models (3D) it in accordance with industrialization capabilities

Create technical presentations to propose concepts, present solutions to the customers

Lead internal design reviews and the product development meeting with the customers

Proficient in internal systems: Windchill, product configurators, Creo etc

Provide key engineering documents: drawings, product specifications, lab test results, DFMEA etc

Know engineering capabilities (BU, ACS…)

Engage product engineer, CAE engineer, process engineer and all relevant project teams members when needed to support; facilitate lab testing to support design proposals

Help devise strategies to differentiate our products and solutions from our competitors, propose technical product improvements

Develop a trusted adviser relationship with engineering teams of key customers

Lead and/or participate in new product Voice of Customer activity

Fill patents

Prototypes design

Guarantee deliverables on time

Some travel required

Qualification

3D modelingProduct Data ManagementCustomer serviceTechnical presentationsMicrosoft Office ProductsCommunication skillsOrganizational skillsTeam player

Required

Work with customers to develop solutions that address their needs and satisfy the technical requirements

Accurately access customer's needs, matching them with current products or propose modifications to current products and/or propose new product concepts for further development

Product knowledge – Ability to provide the best solution and to design/models (3D) it in accordance with industrialization capabilities

Create technical presentations to propose concepts, present solutions to the customers

Lead internal design reviews and the product development meeting with the customers

Proficient in internal systems: Windchill, product configurators, Creo etc

Provide key engineering documents: drawings, product specifications, lab test results, DFMEA etc

Know engineering capabilities (BU, ACS…)

Engage product engineer, CAE engineer, process engineer and all relevant project teams members when needed to support; facilitate lab testing to support design proposals

Help devise strategies to differentiate our products and solutions from our competitors, propose technical product improvements

Develop a trusted adviser relationship with engineering teams of key customers

Lead and/or participate in new product Voice of Customer activity

Fill patents

Prototypes design

Guarantee deliverables on time

Some travel required

Excellent verbal and written communication skills – ability to communicate within a Global organization to technical and non-technical audiences and at various levels of the organization

Strong organization and presentation skills, be organized, methodical and rigorous

Team player, critical mind, synthesis and analysis abilities

High level customer service and ability to build relationships with customers

Microsoft Office Products

3D modeling and Product Data Management

Company

Amphenol Communications Solutions

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.

Founded in 2000