Terminix · 1 day ago
Senior Customer Care Representative
United States
Full-time
Remote
Mid, Senior Level
1+ years expTerminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. The Senior Customer Care Representative is responsible for managing inbound and outbound customer interactions, providing high-quality service, and generating sales opportunities to expand customer relationships.
Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
Responsibilities
Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
Offers Home Inspection leads to all customers that qualify
Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
Cultivates and maintains on-going customer relationships
General knowledge of the organization, products, and/or services
Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Handles incoming calls from technicians to provide support
Qualification
Required
Ability to use a computer
Basic knowledge of Microsoft Word, Excel, and Windows
Good verbal, written, and interpersonal communication skills
Ability to overcome objections and problem solve
Ability to work in a fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/workspace suitable for working remotely during scheduled shift
Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
Child / dependent care as necessary during the hours of scheduled shift
High school diploma or GED
Preferred
1-2 years of customer service experience preferred
1-2 years of phone sales experience preferred
Ability to type 25 wpm preferred
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Company
Terminix
Terminix specializes in providing residential and commercial pest control.
10001+ employees
H1B Sponsorship
Terminix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-14Acquired
Leadership Team
Mark Freeman
Chief Customer Officer
Recent News
Business Insider
2025-10-22
2025-10-13
Company data provided by crunchbase