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Providence Medical Center · 2 days ago

PBX Operator

Kansas City, KS

Full-time

Onsite

New Grad, Entry Level

Providence Medical Center is seeking a PBX Operator to join their communications department. The PBX Operator will be responsible for answering the switchboard, assisting visitors and callers, and ensuring effective communication during hospital emergencies.

Health CareMedical

Responsibilities

Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously

Assist visitors and callers by providing information or directing them to the appropriate contacts , and promptly handle emergency calls by connecting them to response teams or on-call personnel

Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments

Support communication during hospital emergencies or critical events by coordinating calls and information flow

Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information