USAJOBS · 1 month ago
DESK CLERK NF2
Havelock, North Carolina, USA
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hr
0+ years expMarine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Desk Clerk NF2 position involves accepting guest reservations, checking in and out guests, managing payments, and providing information about local activities and attractions. This role requires engaging with guests in a friendly manner and maintaining a clean and organized environment.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates
Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system
Calculates and posts charges manually to guests' accounts
Provides guests with information and advice about location of activities and tourist attractions in the immediate area
Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations
Handles cash and is responsible for managing a change fund
Answers telephone or operate telephone system
Receives, sorts, and distributes mail
Advises manager of any maintenance or guest problems
Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms
Completes housekeeping reports, records of rooms occupied and guest accounts
Sells retail and sundry merchandise
Restocks sundry or retail shop, and presents merchandise in a neat and orderly fashion
Conducts monthly inventory
Receives product and make recommendations on reorders
Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests
Removes clutter and debris as required
May work any shift as required, including overnight shifts
Provides World Class Customer Service with an emphasis on courtesy
Assists customers and communicates positively in a friendly manner
Acknowledges customers, smiles and makes eye contact
Asks questions to determine, verify and solve problems
Checks for satisfaction on the quality of goods and services
Takes action to solve problems quickly
Alerts the higher-level supervisor, or proper point of contact for help when problems arise
Adheres to safety regulations and standards
Uses required safety equipment, and observes safe work procedures
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
Performs other related duties as assigned
Qualification
Preferred
Six months experience of operating a computer is preferred
Knowledge of basic cash handling techniques
Knowledge of basic math
Benefits
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Competitive Pay
Comprehensive Benefit Packages
Marine Corps Exchange and Base Facility Privileges
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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