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Fox Rothschild · 12 hours ago

Collections Administrator

Philadelphia, PA

Full-time

Onsite

Senior Level

5+ years exp

Fox Rothschild is a professional services organization seeking a Collections Administrator to provide senior level support for collection activities associated with outstanding account receivables. The role involves mentoring staff, managing accounts receivable portfolios, and collaborating with internal stakeholders to optimize collection efforts.

Business IntelligenceConsultingLaw EnforcementLegal

No H1B

Responsibilities

Mentor staff on firm policies and procedures to ensure compliance

Administer ARCS (Accounts Receivable Collections Software) daily

Review and monitor assigned accounts, focusing on delinquent receivables

Manage the accounts receivable portfolio to ensure timely collections

Identify potential collection issues proactively and escalate unresolved or high-risk accounts to Finance leadership with documentation and recommendations

Prioritize workload for maximum client coverage

Collaborate with attorneys to optimize collection efforts

Communicate with internal stakeholders (Partners, client teams) to enforce payment terms and escalate exceptions appropriately

Maintain frequent contact with firm clients via phone, email, and written correspondence

Respond promptly to client inquiries, providing invoices, billing details, and payment analysis as needed

Investigate and resolve billing discrepancies (e.g., short payments, duplicates)

Act as liaison between client and firm to ensure timely resolution of discrepancies

Update collection notes and schedule follow-ups in ARCS

Monitor accounts for discounted payments and process approved write-offs

Prepare and submit write-offs approved during meetings with senior management, Director of Collections, and billing attorneys

Generate monthly collection performance reports for leadership

Analyze trends in delinquent accounts and recommend process improvements

Identify inefficiencies in collection workflows and propose automation or policy changes

Participate in system upgrades and testing for ARCS/3E

Develop training materials for new collectors and conduct onboarding sessions

Partner with Client Intake and Billing teams to resolve systemic issues impacting collections

Work closely with Finance, Billing, and Legal teams to align collection strategies with firm objectives

Assist the Director of Collections with special assignments from the Office of General Counsel

Perform other collection responsibilities and special projects as required

Qualification

Collections experienceARCS software3E softwareMicrosoft ExcelAnalytical skillsClient service skillsProfessional demeanorCommunication skillsAttention to detailTeam collaboration