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Toyota of Bedford · 1 day ago

Flat Rate Technician

Bedford, OH

Full-time

Onsite

Mid Level

3+ years exp

Toyota of Bedford, a Penske Automotive Group dealership, is looking for an experienced Flat Rate Technician to join their team and deliver extraordinary customer experiences. The role involves performing repairs and maintenance work in accordance with factory and dealership specifications and time standards to ensure excellent customer satisfaction.

Retail Motor Vehicles

Responsibilities

Perform repairs and maintenance work in accordance with factory and dealership specifications and time standards for an excellent customer experience

Ensure our customers have a world-class service experience at every step along their ownership journey, especially in vehicle repairs

Provide an unparalleled level of technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards

Clearly and effectively communicate technical information regarding customer vehicles to Service Advisors

Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work, and ensure that all estimates and work orders are accurate

Understand and comply with all federal, state, and local regulations that affect shop operations, such as handling and disposal of hazardous waste, OSHA, and use of safety and health personal protective equipment

Qualification

Technical knowledgeDealership experienceShop tools knowledgeCustomer serviceSafety complianceCommunication skillsTeamwork

Required

Genuine interest in providing an exceptional customer experience

Friendliness, enthusiasm, reliability, with a positive 'team-player' attitude

Strong work ethic with the ability to work in a fast-paced, results-driven environment

Safe working knowledge of shop tools and equipment

3+ years of dealership experience

Commitment to ensure customers have a world-class service experience at every step along their ownership journey, especially in vehicle repairs

Provide an unparalleled level of technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards

Clearly and effectively communicate technical information regarding customer vehicles to Service Advisors

Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work, and ensure that all estimates and work orders are accurate