This job has closed.

Bellco Credit Union · 1 month ago

Sr. Payment Support Specialist

Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America

Full-time

Onsite

Senior Level

$28/hr - $30/hr

5+ years exp

Bellco Credit Union is a local not-for-profit organization that has been serving its members since 1936. The Senior Payment Support Specialist is responsible for assisting management with all Payment Support department functions, including monitoring and processing ACH, Wire, and Check transactions, while ensuring compliance with relevant rules and regulations.

BankingFinancial Services

Responsibilities

Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments

Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology

Strong knowledge and adherence to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc

Strong knowledge of all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc

Monitor team workflow to ensure timely and accurate processing of all incoming daily Federal Reserve ACH files in accordance with Nacha governing regulations

Monitor team workflow to ensure timely and accurate processing of both domestic and international incoming and outgoing wires via WITS wire transfer system

Monitor team workflow to ensure timely and accurate processing of all check inclearing files as well as RDC and ATM exceptions

Responsible for ensuring team completes all ACH, wire and check exceptions, adjustments, corrections and disputed transactions timely and accurately

Responsible for advanced escalations associated with any Payment Support functions

Responsible for oversight and followup of wire trace recalls and wire disputes ensuring full resolution

Responsible for ensuring completion of End of Day balancing, settlement and reconciliation of ACH, Wire and Check files and transactions, including liaising with Reconciliation and Accounting teams to resolve outages

Partner with other internal departments to research and resolve processing issues related to department functions

Act as department SME and participate in partner and team meetings to provide support and expertise

Responsible for testing new products, systems, upgrades and enhancements related to department functions

Assist with creating, updating and maintaining department procedures

Assist with training new staff as needed

Regular and punctual attendance

Management retains the discretion to add to or change the duties of this position at any time

Qualification

ACH processingWire transfersCheck transactionsNACHA rules knowledgeMicrosoft ExcelCustomer serviceAnalytical skillsAttention to detailCommunication skillsOrganizational skills