Internet Brands · 1 day ago
Account Manager
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrInternet Brands is a fully integrated online media and software services company focused on various high-value vertical categories. The Account Manager role is centered on enhancing client relationships and retention by providing a seamless customer experience, managing accounts, and identifying upsell opportunities.
B2BB2CE-CommerceInternetWeb Development
Responsibilities
Manage client relationships and deliver outstanding customer experience
Support prospective and current clients with provisioning, updating, and maintaining their accounts and services
Provide day-to-day customer service such as answering in-bound calls
Help clients understand and maximize the value of their services
Proactively identifying areas for improvements and optimization
Manage retention efforts for assigned clients with regularly scheduled check-ins. Surfacing issues in a timely manner to minimize account attrition
Actively recognize and initiate up-sell opportunities
Track and monitor customer payments, following up in delinquency situations
Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion % and task age
Qualification
Required
Excellent written and oral communication skills
Ability to prioritize and multi-task based on established deadlines, client needs, and business interests
Detail oriented and able to execute responsibilities at a high level with minimal supervision
Comfortable with selling add-on / upgrade services to existing accounts (physician offices, businesses)
Ability to problem solve on behalf of accounts
Ability to gain technical competence in utilizing back-end account management portals and systems
Microsoft Suite competence (Word and Excel mandatory)
Preferred
Bachelor's degree preferred
Benefits
Health insurance options such as medical, dental, and vision coverage
Flexible spending accounts (FSA) for medical and dependent care
Short-term and long-term disability insurance
Life and AD&D insurance
401(k) retirement savings plan with a company match
Paid time off (PTO)
Paid holidays
Commuter benefits
Access to our Employee Assistance Program (EAP)
Well-being coaching services
Voluntary benefits such as home, auto and pet insurance
Discounted legal and financial services
Company
Internet Brands
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets.
Founded in 1998
5001-10000 employees
H1B Sponsorship
Internet Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (45)
2023 (4)
2022 (3)
2021 (47)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$286.73MKey Investors
Impact Venture Partners
2014-07-08Post Ipo Equity· $6.73M
2014-06-03Acquired
2007-11-16IPO
Leadership Team
Robert Brisco
CEO
J
Joseph Rosenblum
CTO
Recent News
2025-10-16
Company data provided by crunchbase