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Mueller Water Products · 1 day ago

Customer Service Representative

Chattanooga, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Mueller Water Products, Inc. has been building the future of water infrastructure for over 165 years. They are seeking a Customer Service Representative to enhance customer service experiences and work cross-functionally with various internal and external teams.

Building MaterialInfrastructureWater

Responsibilities

Develop and/or maintain solid relationships with end user personnel to enhance the customer service experience

Processing POs through order entry, product complaints, return authorizations, and credits/debits in JDE E1 ERP system

Provide support needed to resolve customer complaints, returns, and issues including all paperwork and follow up until process is complete

Assess and address external customer needs by providing stock checks, expedites, order history-tracking shipments

Act as liaison between Sales employees, customers, and manufacturing plants

Work closely with Operations personnel to provide current information on expedite requests and lead times

Carry out additional job responsibilities and duties as required

Qualification

Customer service experienceTechnical aptitudeJDE E1 ERP systemMicrosoft Office proficiencyInterpersonal skillsCommunication skillsTeamworkOrganizational skillsTime management

Required

Two or more (2+) years of documented work experience with direct inside sales and/or customer service support in sales, marketing, manufacturing and/or customer support

Moderate degree of mechanical and technical aptitude

Intermediate computer experience with proficiency in Microsoft Word, Excel, Outlook, and PowerPoint programs

High level of interpersonal skills and ability to communicate effectively

Exceptional verbal and written communication skills

Ability to work in a team setting and gain the trust and respect of various persons throughout Mueller's various locations and customer base

Must be customer-oriented and can make quick decisions in a professional and confident manner

Demonstrated organizational and time management skills