Daikin Comfort · 1 day ago
CSR INSIDE SALES 1
Los Angeles, CA
Full-time
Onsite
Entry Level
$22.50/hr - $27.24/hr
1+ years expDaikin Comfort is a company that focuses on HVAC solutions. They are seeking a CSR Inside Sales representative who will handle various sales functions, maintain customer relationships, and ensure accurate order processing while providing excellent customer service.
Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering
No H1B
Responsibilities
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions
Conduct outbound calls of existing and lost customer accounts
Maintain sales
Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products
Provide excellent customer service includes product/order information, sales, warranties and returns
Recommend alternate products based on cost, availability or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Coordinate with manufacturing, sales, distribution and vendors regarding shipments
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Provide accurate information regarding availability of in-stock items
Conduct cycle counts as required
Replenish the show room stock as needed
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies
Coordinate problem resolution with appropriate departments
Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe
Maintain records and prepare reports on sales activities
Periodically reach out to customers to determine satisfaction with the organization, products and services
Monitor competitive activity and trends within territory
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Understand and follow work instructions, operating procedures and company policies
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift
Perform additional projects as assigned
Qualification
Required
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions
Conduct outbound calls of existing and lost customer accounts
Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products
Provide excellent customer service includes product/order information, sales, warranties and returns
Recommend alternate products based on cost, availability or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Coordinate with manufacturing, sales, distribution and vendors regarding shipments
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Provide accurate information regarding availability of in-stock items
Conduct cycle counts as required
Replenish the show room stock as needed
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies
Coordinate problem resolution with appropriate departments
Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe
Maintain records and prepare reports on sales activities
Periodically reach out to customers to determine satisfaction with the organization, products and services
Monitor competitive activity and trends within territory
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Understand and follow work instructions, operating procedures and company policies
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift
Perform additional projects as assigned
Works within well-defined instructions
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Developing rapport and effective listening skills
Effective verbal and written skills - must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy and compliance oriented
Ability to establish positive working relationships with internal and external customers and employees
Apply good judgement and strong work ethics and integrity on the job and results driven
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
Ability to understand and follow procedures, work instructions and company policies
1-3 years of progressive sales experience
2+ years customer service experience
High School diploma or GED equivalent
Preferred
Knowledge of HVAC equipment / products is preferred
Some college preferred
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
Company data provided by crunchbase