Mapletree · 15 hours ago
Manager, Entrata Integration (Based in Dallas)
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
2+ years expMapletree is a global real estate development and investment company headquartered in Singapore. They are seeking an Entrata Business Integration Manager to optimize the Entrata Student property management platform, ensuring its effective use and alignment with business processes.
Real Estate
Responsibilities
Serve as the primary Entrata expert for the US organization relying on a deep knowledge of the platform and of student housing operations on site and corporately
Monitor system performance, data accuracy, and workflow adherence across all Mapletree US Student Housing properties
Identify configuration improvements to support operational efficiency and compliance
Alongside Group IS&T, act as the central point of contact with Entrata support for problem resolution (not technical coding, but system-level coordination)
Maintain platform documentation, permissions, and best practices that align with Mapletree SOPs
Develop and deliver all Entrata training programs for new hires, property staff, and corporate employees
Conduct ongoing training sessions, refreshers, and update briefings when new features or processes are introduced
Create training materials (videos, guides, checklists) tailored to different departments
Effectively communicate Entrata updates to all users
Manage an internal Entrata 'help desk' to provide daily support for user questions, helping staff navigate the system effectively, and handle the unexpected
Work with executives and department leaders to ensure Entrata workflows support Mapletree’s operational goals
Assist in mapping and improving business processes within Entrata, including leasing workflows, resident management, financial processes, and reporting functions
Ensure consistent use of Entrata across all properties, maintaining alignment with company standards
Identify performance indicators and ensure Entrata is configured to capture accurate data
Partner closely with Group IS&T to implement and manage the technical aspects of the system including integrations to other Group platforms. This relationship is critical to success in this role
Partner with property managers, leasing teams, accounting, and leadership to ensure Entrata supports day-to-day operations
Coordinate with the COO on strategic initiatives involving Entrata system performance and user adoption
Communicate system changes, updates, or feature rollouts across the organization
Qualification
Required
2–5+ years working directly in Entrata 'back-end' functions (property operations, system admin, training, or similar)
Strong understanding of property management operations (student housing preferred)
Exceptional communication and training skills; comfortable leading sessions for groups of varying experience levels
Strong organizational and documentation abilities
Ability to manage multiple priorities within a fast-paced environment
Not an IT/developer role—technical troubleshooting is coordinated, not executed
Company
Mapletree
Headquartered in Singapore, Mapletree is a global real estate development, investment, capital and property management company committed to sustainability.
1001-5000 employees
H1B Sponsorship
Mapletree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arcapita Ventures
2008-07-01Series Unknown
Recent News
2025-11-08
2025-11-03
Company data provided by crunchbase