Kadant Black Clawson LLC · 1 day ago
Field Service Engineer
Lebanon, OH
Full-time
Onsite
Mid Level
4+ years expKadant Black Clawson LLC is an established leader in equipment and systems for the international pulp and paper process industries. They are seeking a Field Service Engineer to work directly with customers, overseeing the installation, start-up, operation, and troubleshooting of KBC equipment and systems while promoting the company's mission.
Paper & Forest Products
Responsibilities
Independently represents the Company in the installation, start-up, operation, and maintenance of our equipment
Responsible for creation of timely and accurate equipment installation checkout documentation
Shares advanced engineering knowledge by conducting technical training at customer sites on KBC equipment and systems operation, maintenance, and troubleshooting
Using advanced technical knowledge, exercises discretion and judgment to improve the maintainability and operation of KBC equipment in the field
Conducts regular review of field technical problems and uses discretion to involve other necessary KBC employees to resolve. Provides valuable input and direction into the development and follow-through of recommended corrective action(s), using advanced knowledge
Oversees KBC maintenance and other employees who are responsible for physical aspects of installation and maintenance of equipment and systems
Represents the Company in handling customer complaints and resolving problems that could significantly impact the Company or the customer
Evaluates customer maintenance practices and procedures with regards to maintaining KBC equipment, compares the results of that evaluation to KBC’s recommended practices and procedures, and communicates inconsistencies and recommended resolutions to the appropriate individual
Submits timely, comprehensive call reports, including independent recommendations based on technical knowledge of KBC equipment for necessary corrective action(s) and follow-up
Promotes the use of KBC parts and services when working with customer representatives
Plans customer call schedules, submits up-to-date itineraries, and submits timely travel-related expense reports
Qualification
Required
Advanced technical skills and knowledge pertinent to operation of KBC equipment
Excellent verbal and written communication skills
Excellent interpersonal, sales, and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Demonstrates KBC values of personal accountability, discipline, trust, and proactive action
With no degree, an equivalent of 4+ years of technical equipment operation experience is required
Advanced knowledge in the manufacturing, operation, maintenance, and troubleshooting of equipment and systems operation is also required
Position requires the use of both specialized and standard computer applications
Must be able to read and understand engineering and/or manufacturing blueprints of KBC equipment, and to identify and communicate revisions to Engineering drawings if required
Must be able to lift up to 50 lbs
Position also subject to random drug testing
Must be able to handle prolonged and frequent travel. Approx. 70%
Preferred
A four-year related degree from an accredited college or university is preferred
Benefits
Medical
Dental
Vision
401k
Company
Kadant Black Clawson LLC
Kadant Black Clawson develops and manufactures custom-engineered systems and equipment, as well as standard individual components for pulping, de-inking, screening, cleaning, and refining primarily recycled fiber for production of virgin pulp for entry into the paper machine.
51-200 employees
H1B Sponsorship
Kadant Black Clawson LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase