BD · 1 month ago
Field Service Engineer 1
USA - Pennsylvania - Harrisburg
Full-time
Hybrid
Entry Level
$23.80/hr - $36.80/hr
3+ years expBD is one of the largest global medical technology companies in the world. The Field Service Engineer 1 role involves providing technical support for BD Pyxis automated dispensing systems in healthcare facilities, including troubleshooting, maintenance, and documentation of service activities.
Health CareMedical DeviceTechnical Support
Responsibilities
They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, increase issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region
Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a sufficient use of competency and a superior ability to troubleshoot hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 3-5 years
Maintain company assets (car, tools, and inventories) securely and in working order
Possess and maintain a superior knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
Able to work independently and also in a team environment, and engage/raise to team leadership for sophisticated solving and resolution of issues as needed
Qualification
Required
Associate Degree in Healthcare Technology preferred or 3-5 years of related work experience of combination Hardware/Software/IT experience
24x7 on-call experience in a customer-facing/field service environment, required
Good mechanical, computer, verbal, written, and time management skills, required
Computer electronics, Windows OS, network experience, required
CompTIA A+ Certification, required
Medical device or electromechanical device service/repair experience, required
Customer Support Certification, required
Must possess and maintain a valid driver's license and meet BD's auto safety standards
Preferred
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Prior customer support center experience/training, a plus
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus
Must be able to work within defined processes and methodologies with minimal degree of supervision
Benefits
A valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Medical Device Network
2026-01-17
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