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SPS · 1 day ago

Client Services Associate

New York, NY

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation across the globe. The Client Services Associate delivers high-quality operational and hospitality support, primarily functioning as an Internal Messenger while also providing Concierge services as needed.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Receive and release packages using the iOffice system, ensuring accurate chain-of-custody tracking

Deliver packages and materials to designated client spaces in a timely manner

Maintain daily activity logs and documentation

Send and respond to emails and answer incoming phone calls professionally

Provide general customer service support to employees and tenants

Escort vendors, including catering providers, to appropriate locations

Sort and distribute newspapers and other internal publications

Support office services and Business Service Center operations as needed

Ability to lift and carry packages up to 40 lbs

Provide coverage during breaks, PTO, or periods of high activity

Deliver white-glove customer service and hospitality support

Greet and check in guests using Cove or similar visitor management systems

Answer phones and manage email communications professionally

Direct guests to appropriate floors, offices, or meeting spaces

Assist tenants and clients with large group arrivals or events

Maintain a polished, professional presence while standing for extended periods

Provide consistent, high-level customer service to all clients, tenants, and employees

Maintain professionalism and composure in all interactions

Build positive working relationships with internal teams and external partners

Proactively seek additional tasks during downtime

Ability to lift, carry, or move packages up to 40 lbs

Ability to stand, walk, and move throughout the facility for extended periods

Manual dexterity required for operating office equipment and handling materials

Qualification

Customer ServiceProfessionalismMailroom OperationsVisitor Management SystemsManual Dexterity

Required