Kavaliro · 1 month ago
Information Technology Support Specialist
Orlando, FL
Full-time
Hybrid
New Grad, Entry Level
$65K/yr - $75K/yrKavalio is seeking a proactive and customer-focused IT Support / Systems Support Analyst to provide technical support across server, workstation, application, and network environments. The ideal candidate will demonstrate strong troubleshooting skills and the ability to manage multiple priorities while working closely with internal teams and stakeholders.
B2BConsultingDeliveryHuman ResourcesInformation Technology
Responsibilities
Perform basic troubleshooting of server and workstation operating systems, identifying and resolving routine issues related to services, permissions, scheduled tasks, application failures, and connectivity
Provide software and application support, diagnosing issues, validating configurations, and escalating complex problems when necessary
Support and troubleshoot SQL-related issues, including basic queries, data validation, and connectivity checks in coordination with application or database teams
Conduct basic network troubleshooting, verifying connectivity, DNS, firewall rules, and configuration settings; escalate appropriately when issues fall outside scope
Monitor systems and applications to identify potential issues and address them proactively
Read, modify, and create basic PowerShell scripts to support automation, maintenance tasks, reporting, and routine system administration
Assist with project coordination, organizing tasks, tracking progress, and communicating status to stakeholders
Coordinate with third-party vendors to ensure timely issue resolution, follow-through, and accountability
Take ownership of assigned work, driving issues to resolution and identifying opportunities for process improvement
Effectively manage time and priorities, balancing multiple tasks and meeting deadlines consistently
Communicate proactively with stakeholders, escalating risks or issues before they impact service delivery
Build rapport easily with internal teams and external partners through an outgoing, collaborative approach
Approach technical challenges analytically and persist until resolved
Qualification
Required
Experience supporting Windows Server and workstation operating systems
Working knowledge of PowerShell scripting for basic automation and maintenance tasks
Familiarity with SQL, including basic queries and troubleshooting data or connection issues
Experience providing software and application support in a production environment
Understanding of basic networking concepts and troubleshooting techniques
Strong communication, organization, and customer service skills
Preferred
Experience in an IT support, systems support, or help desk environment
Familiarity with IT service management or ticketing systems
Experience working with external vendors or managed service providers
Company
Kavaliro
Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.
Founded in 2010
501-1000 employees
H1B Sponsorship
Kavaliro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Moore
President
Recent News
The Business Journals
2023-12-23
University of Central Florida
2023-12-23
Business Journals
2023-06-21
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