Apply on Employer Site

Flow · 1 month ago

Growth Sales Operations Leader (Multifamily)

Miami, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Flow is a brand and technology platform reimagining living experiences. The Growth Sales Operations Leader will oversee a high-performing sales team, ensuring the execution of a technology-enabled sales strategy while focusing on revenue performance and operational efficiency.

Commercial Real EstateCommunitiesProperty DevelopmentReal EstateResidential

Responsibilities

Lead and develop the sales team by coaching onsite sales professionals in Flow’s tech-enabled, consultative approach

Oversee onboarding, training, performance management, and ongoing skill development

Maintain high standards for tour readiness, client experience, and nurturing workflows

Drive revenue and portfolio performance by monitoring conversion, occupancy pacing, renewal performance, and overall revenue outcomes

Use CRM data and local insights to identify trends and opportunities

Partner with Pricing, Asset Management, and Marketing to influence property-level strategy

Ensure operational excellence by maintaining consistent execution of sales workflows and accurate CRM documentation

Partner with Technology and Operations to refine systems, dashboards, and processes

Lead weekly and monthly reporting cycles for leadership and portfolio partners

Elevate client experience and uphold brand standards by acting as the escalation point for complex prospect or resident needs

Collaborate with Community Managers to maintain tour-path and onsite experience standards

Build relationships with realtors, relocation partners, and local business communities

Drive market awareness and positioning by conducting competitive research and sharing actionable insights

Support Marketing in shaping campaigns and messaging based on real-time feedback

Qualification

Sales leadershipCRM systemsCoaching skillsAnalytical mindsetWorkflow toolsGoogle WorkspaceHospitality experienceReal estate experienceCommunication skills