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Walmart Canada · 1 month ago

Manager, Operations-Earnings (Last Mile Delivery)

Bentonville, AR

Full-time

Onsite

Mid Level

3+ years exp

Walmart Canada is a leading retail organization dedicated to enhancing the experience for Spark Drivers. The Manager, Operations-Earnings will oversee the Earnings Defects & Prevention team, ensuring the accuracy of earnings and incentive payouts while collaborating with various departments to resolve issues efficiently.

DeliveryRetailShopping

Responsibilities

Identify and validate earnings defects using logs, data, contact signals, and live-delivery testing

Reproduce issues that enable Engineering and Product to understand the root cause and fix confidently

Conduct research across LMD systems to understand dependency behavior and pinpoint where earnings inaccuracies originate

Partner cross functionally to ensure quick resolution

Participate in prioritization forums to help size impact and align on timelines and accountability for remediation

Bring clarity, structure, and insights to every partner conversation

Deliver reporting on defect volumes, severity, SLA adherence, and emerging risk themes

Surface early warning insights to in clear, simple narratives that guide proactive action

Qualification

Defect management toolsAnalytical skillsCross-functional collaborationOperations experienceData interpretationClear communicationProblem-solving

Required

3–5+ years in operations, product operations, platform quality, trust & safety, support operations, or gig/payments environments

Experience navigating defect management tools and teams (Jira, Airtable, TechPod) and writing clear, reproducible defect narratives

Strong analytical skills; comfortable interpreting logs, structured data, and unstructured driver feedback

Ability to collaborate across product, engineering, finance, and support teams with clarity and confidence

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.