Grand Hotel Golf Resort and Spa, Autograph Collection · 1 month ago
Spa Concierge (Part-Time)
Point Clear, AL
Part-time
Onsite
New Grad, Entry LevelGrand Hotel Golf Resort and Spa, Autograph Collection is a luxurious resort located on Alabama’s Gulf Coast, offering world-class guest experiences. As a Spa Concierge, you will be the first point of contact for guests, ensuring a warm welcome and a seamless spa experience while maintaining an inviting atmosphere and assisting with scheduling and transactions.
Hospitality
Responsibilities
Warmly greet each guest upon arrival and offer a complimentary beverage to enhance their experience
Provide detailed information about spa treatments, services, classes, and activities, helping guests make informed choices
Follow established procedures for various guest types, including hotel guests, day package visitors, conference groups, spa package guests, and members
Efficiently schedule appointments for all spa services using the Pro Solutions scheduling system
Clearly communicate any add-ons or modifications to treatment staff to ensure seamless service
Allocate time and demonstrate patience when assisting Spa Program and Day Program guests to create a personalized experience
Thoroughly explain ticketing procedures, including billing and gratuity guidelines, ensuring guest clarity
Adhere to all cash, credit, and billing policies as established by the Accounting department
Follow proper cash-handling procedures, including opening, closing, cashing out, and balancing registers
Process hotel charges and credit card transactions accurately and efficiently
Maintain an organized and professional workspace, ensuring staff areas, workstations, and guest schedules remain tidy and well-managed
Support daily record-keeping with meticulous attention to detail
Qualification
Required
Strong customer service skills and a warm, welcoming demeanor
Attention to detail and dedication to guest satisfaction
Ability to efficiently schedule appointments using a scheduling system
Clear communication skills to convey information about spa services and treatments
Experience handling billing and transactions accurately
Knowledge of cash-handling procedures
Ability to maintain an organized and professional workspace
Meticulous attention to detail in record-keeping
Benefits
Health, Dental, and Vision Coverage: Comprehensive plans, including FSA and HSA options.
401(k) with Company Match: Plan for your future with our matching retirement plan.
Exclusive Discounts: Enjoy special rates on hotel stays, dining, golf, and retail at PCH properties, as well as worldwide Marriott discounts.
Opportunities for Growth: Ongoing training and career advancement opportunities.
Company
Grand Hotel Golf Resort and Spa, Autograph Collection
Thank you for your interest in employment with The Grand Hotel Golf Resort and Spa, Autograph Collection in Point Clear, Alabama.
Founded in 1847
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase