PayPal · 1 hour ago
Portfolio Account Manager, Global Strategic Accounts
San Jose, CA
Full-time
Hybrid
Senior Level
$178K/yr - $306K/yr
5+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Global & Strategic Portfolio Account Manager is responsible for managing merchant relationships, supporting the Account Managers on portfolio account strategy, and identifying opportunities for growth while ensuring seamless onboarding and product adoption.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Manage day-to-day operational merchant relationships, addressing questions and involving support as needed
Support Account Manager with operational and administrative tasks to ensure account success
Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration
Drive net new business prospecting and support Account Manager's prospecting efforts
Monitor account health, adoption, and customer satisfaction through feedback and usage tracking
Qualification
Required
5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Preferred
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention
A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products as a strong advantage
Proven success managing high-value accounts, delivering strategic account plans, business reviews, and achieving sales goals through retention, upsell, and cross-sell efforts
Analytical and strategic thinker with a proven ability to manipulate data, identify growth opportunities, address complex challenges, and deliver measurable business results
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions
Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy
Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (945)
2024 (918)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase