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EverCommerce · 3 weeks ago

EverPro - Customer Success Manager, Technical Onboarding (Hybrid, Phoenix AZ)

Phoenix, Arizona

Full-time

Hybrid

Entry, Mid Level

$56K/yr - $66K/yr

1+ years exp

EverCommerce is a leading service commerce platform, and they are seeking a Customer Success Manager for Technical Onboarding. This role is critical in ensuring new customers have a smooth onboarding experience with ZyraTalk, involving technical setup, AI testing, and customer communication.

Digital MediaFinancial ServicesSoftware

No H1B

Responsibilities

Serve as one of the primary points of contact for new customers during onboarding, delivering a consultative and polished client experience

Conduct AI testing, prompt refinement, and model behavior validation to ensure high accuracy and strong performance before go-live

Configure customer accounts, integrations, and workflows across the ZyraTalk platform. Experience with platforms like ServiceTitan, Housecall Pro, Service Fusion, and other FSMs is a major bonus

Collaborate closely with Product, Engineering, and Customer Success teams to solve onboarding challenges and ensure a smooth technical setup

Communicate clearly with clients regarding onboarding progress, configuration decisions, and technical work completed

Troubleshoot issues, escalate when needed, and guide customers on best practices that maximize early adoption

Maintain detailed documentation in the CRM to track onboarding stages, timelines, and deliverables

Drive each account toward a fast, successful, and confident go-live while ensuring quality and accuracy at every step

Qualification

Technical onboardingAI testingProduct configurationIntegrationsCustomer communicationCRM familiarityHome service industry experienceCommunicationProblem-solving