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Capital One · 3 weeks ago

Manager, Project Manager | Market Community Engagement Lead - New York City

New York, NY

Full-time

Onsite

Mid, Senior Level

$159K/yr - $182K/yr

3+ years exp

Capital One is currently seeking a Market Community Engagement Lead who will be responsible for establishing and building local relationships and building brand awareness in our NYC region. The role involves engaging with customers and influencers, shaping local partnerships, and executing strategies to drive brand awareness and improve financial health within communities.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Own intent and strategy for market-wide and Café-specific events inside and outside of Café while maintaining regional partnerships and programming

Build local brand awareness and execution strategies side-by-side with internal/external partners, and then partner closely with Café teams to bring them to life

Network and bring new relationships to the market through compelling storytelling and communicating our objective

Develop market level and neighborhood profiles while identifying key stakeholders

Work closely with Community Impact and Investment and External Affairs to determine top community partners for brand leverage in developing Café experiences

Partner with Marketing and Brand teams to deliver and execute local initiatives for market strategy and share feedback upward

Propose programming opportunities and build project plans around new engagements, community partnerships, sponsorships, etc

Deeply understand the team budget and how events/sponsorships will positively impact return on investment

Partner with 3rd party vendors to seamlessly execute events in the market, while also managing and ensuring POs, invoices, and contracts are appropriately created, submitted, and paid in a timely manner and ensure Well Managed Risk Reviews have been completed

Collaborate, support, and information-share with team members in other markets nationwide, always keeping scale top of mind

Champion the voice of the Ambassador and Customer and share upward with the Program Management team members

Ensure consistent execution of strategy by cascading National initiatives and driving clear understanding, preparedness, readiness, and awareness throughout

Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcome

Qualification

Business developmentProject managementStrategic planningContract negotiationAgile methodologiesCustomer engagementCommunication skillsProblem solvingTeam player