Asahi Kasei Bioprocess America, Inc. ยท 3 weeks ago
Sr. IT Support Analyst
Chandler, AZ
Full-time
Hybrid
Mid, Senior Level
2+ years expAsahi Kasei America, Inc. is committed to creating for tomorrow and operates in various sectors including Material, Homes, and Health Care. They are seeking a Sr. IT Support Analyst to install, modify, and repair hardware and software systems while providing technical support and training to ensure smooth computer operations for end users.
BiotechnologyManufacturing
Responsibilities
Mainly support users, during available time providing support globally, support remote locations as assigned
Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor
Analyze, monitor, and resolve those incidents, requests, problems and tasks
Escalate when required to appropriate global group or external vendor/customer
Track all steps through to final resolution in the ITSM system for traceability
Document resolution in knowledge base when relevant
Follow up and confirm provided resolution with requestor
If on-site support is needed, business trip to other sites
Accomplish tasks independently and be able to follow complex procedures
Work globally in teams to provide/establish global standards
Coordinate local/global IT project tasks with global IT team
Evaluate resolutions and find ways to prevent future issues (root cause analysis)
Onboarding and training of new IT Support staff
Continuously looking for improvement in IT-related areas to increase business efficiency
Prepare site notices, user guides and trainings to inform users about IT topics
Act as IT representative on local site by frequent communicating to individuals
Drafting purchase order and getting quotation from Vendor about IT assets based on user request
Make sure location, figures and proper management
Provide local site IT budget forecast proposal (capital and expense) including monitoring and documentation
Qualification
Required
Working knowledge of supporting Microsoft office (Outlook, Excel, Word, Skype Teams and SharePoint), Intune or mobile device management systems
Service Now or other ticketing system experience required
Working Knowledge of Microsoft management systems: Intune, Exchange and Entra
Extensive problem solving, analytical and logical approaching skills
A team player with excellent oral and written communication skills
Customer service oriented and reliable
Pro-active, self-starting, making it happen, independent, flexible, curious for issues
Business level English skill
Associate degree in IT or related field
Two to Five years of On-site/Off-site IT support experience
Preferred
Any Microsoft or ITIL certification is a plus
Benefits
Competitive compensation with bonuses
Great health benefits
Paid time off
Paid company holidays
Strong company match to 401(k) contributions
Tuition reimbursement program
Paid parental leave
Company
Asahi Kasei Bioprocess America, Inc.
As a global partner to the biopharmaceutical industry, Asahi Kasei Bioprocess helps biologics manufacturers safely and efficiently produce medicines that patients can trust, by dependably supplying innovative yet exceptionally reliable bioprocess consumables, equipment and scientific support services.
51-200 employees
H1B Sponsorship
Asahi Kasei Bioprocess America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Daniel Strauss
Director of R&D
Recent News
GlobeNewswire News Room
2025-02-25
2025-02-18
Company data provided by crunchbase