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Ricoh USA, Inc. · 4 weeks ago

Printer Technician

New Orleans, LA, United States

Full-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

Ricoh USA, Inc. is seeking a Field Representative I, Services Onsite Technician responsible for the daily support, service, repair, and availability of RICOH-managed devices. The role involves responding to service requests, providing technical support, performing installations, and ensuring exceptional customer service.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Monitor device service and supply alerts daily; respond and resolve service requests to meet service level agreements

Perform full servicing and repair procedures, including troubleshooting, diagnostics, installation, component replacement, device “hot swap,” removal, and retrofits

Utilize remote support resources to resolve issues and minimize dispatch

Escalate issues to Level 2 and technician resource support as necessary

Perform installations, set up IP addresses, download printer drivers, and provide customer training

Document all service activity using OFSC and other applications when applicable

Replenish and replace consumables and supplies at assigned locations

Manage parts, supply, and asset inventories accurately

Monitor and return unused/excess RICOH-owned supplies as PAR levels dictate

Adhere to IMACD process and communicate statuses promptly

Demonstrate technical expertise and strong customer relations

Achieve productivity levels aligned with workload and experience

Proactively communicate problem resolution status to customers

Provide regular fleet status and performance updates to Service Delivery managers

Follow all RICOH and customer safety/security measures

Perform meter reads or captures for accurate billing

Travel between customer buildings and locations within a specified area

Manage device inventory and spares; ensure records and mapping are up-to-date

Complete technical training on new equipment as assigned

Support equipment training, inventory, and implementation efforts

Complete administrative tasks accurately and on time

Exhibit professional appearance and positive demeanor

Perform other duties as assigned

Qualification

Electro-mechanical devicesTroubleshootingIT Help Desk SupportCustomer serviceTechnical manuals comprehensionDigital competencyInterpersonal skillsProblem-solving

Required

High School Diploma (or equivalent)

Valid state driver's license and minimum auto insurance coverage per company policy (position requires extensive use of personal car)

Working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency

Methodical approach to problem-solving

Strong interpersonal and verbal communication skills

Excellent customer service skills, including follow-up for issue closure

Ability to read and comprehend technical manuals, parts books, and relevant publications

Ability to troubleshoot and determine servicing needs using pre-established guidelines

Preferred

Additional education preferred

Completed classes and experience in computers, electronics, mechanics preferred

IT Help Desk Support experience (application & hardware support) preferred

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)