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Pipe17 · 3 weeks ago

LATAM ERP (Netsuite) Solution Consultant, Implementation

United States

Full-time

Remote

Mid Level

4+ years exp

Pipe17 is a venture-funded software company headquartered in Seattle, WA, focused on providing an AI-native OrderOps platform for brands and 3PLs. The ERP Solution Consultant will manage customer onboarding, support, and requirements, ensuring successful implementation and adoption of the Pipe17 platform while building strong relationships with clients.

Cloud InfrastructureData IntegrationSaaSSoftware

Responsibilities

Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey

Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge

Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives

Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers

Translate business requirements into product use cases or technical requirements

Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org

Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed

Coach and educate customers to improve adoption of Pipe17

Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the 'Voice of the Customer' to provide visibility and/or escalations, and maintain strong referenceability across your book of customers

Create and improve documentation to help customers and partners help themselves

Document onboarding steps for future reference and to transition to other teams as needed

Qualification

NetsuiteERP implementationAPI integrationsSaaS product configurationEcommerce experienceProject managementAnalytical skillsCustomer managementProblem-solving skillsCommunication skills

Required

Minimum of 4 years experience in the software/tech industry

Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP

Understand integrations (using REST APIs) with cloud systems

Experience with configuring SAAS products

Ecommerce experience highly desired

Mid-market focus on customers

Analytical, problem-solving, and troubleshooting skills

Solid project management and customer management skills

Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc

Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)

AI fluency: You've used AI tooling for work or personal use—or you are willing to dive in and learn fast

You're empathetic

You can prioritize and have the ability to say no to customers

You're a self-starter, manager, owner (can drive things to results)

You have great communication skills (written and verbal)

You like variety and enjoy multifaceted roles

As a part of a distributed team, you excel with minimal supervision

Benefits

Great healthcare + dental + vision coverage

Retirement plan

Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.

Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation