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TTM Technologies · 1 day ago

RMA Technician - 1st Shift - 90 Day Increase Eligible

Stafford Springs, CT

Full-time

Onsite

Entry Level

1+ years exp

TTM Technologies, Inc. is a leading global manufacturer of technology products, including printed circuit boards. The RMA Technician is responsible for inspecting returned merchandise to ensure quality standards, documenting customer complaints, and coordinating product flow for rework and testing.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Receive RMA (returned merchandise) product in and document customer rejection/complaint on RMA Traveler

Maintain detailed paperwork/traceability records for each unit returned, including the proper storage of these records

Coordinate product flow with RMA Lead or Supervisor into rework and test RMA areas

Follow established procedures/checklist where necessary to ensure efficient movement of product

Assure product is reworked and re-inspected maintaining the highest quality standards required

Work with RMA Lead and Quality Engineers on TTM responsible escape to drive corrective and preventive actions on TTM workmanship returns

As required by RMA Lead, take part in Failure Analysis activities including Root Cause Analysis using Error Proofing tools as it related to internal and external quality concerns and reporting

Report severe damage, non-conformances and deviations to process or procedures to RMA Lead and/or Quality Control Manager

Provide initial disposition on cause and responsibility of any TTM or supplier escapes

Complete and file all necessary paperwork accurately and efficiently; documents and reports quality issues during the production process to supervisor

Follow all company Safety and ESD Program requirements

Communicates regularly to supervisors and managers, suggests and composes procedural changes, maintains a clean, safe work environment, and communicates to supervisors safety hazards and issues

Properly handle and dispose all waste, including hazardous wastes that are generated in daily operations as directed by the EHS department

All other assigned duties as required within the Quality organization

Qualification

IPC-A-610J-STD-001Blueprint interpretationMicrosoft AccessMicrosoft ExcelMicrosoft WordMicrosoft OutlookJudgmentInterpersonal skillsCommunication skillsTeamwork

Required

High School diploma or equivalent

1 Year of manufacturing experience

High level of interpersonal and good communication skills

Reads, writes and understands English language

Ability to perform all responsibilities of a bench/floor inspector in the electronics field

Ability to interpret blueprints

Strong working knowledge of Microsoft Access, Excel, Word and Outlook

Ability to work up to 10 hours a day and weekends as needed based on business demands

Capability to check work within close tolerances and ability to exercise good judgment

Ability to pass eye exam with a minimum 20/20 vision that may be corrected via eyeglasses or contact lenses as required

Willingness and ability to work in a team environment

Ability to sit and stand for long periods of time

Ability to lift and maneuver 1-25lbs

Ability to work with or come in contact with chemical, physical (radiation, noise, etc) or biological agents which may pose health or safety hazards if improperly handled

Regular attendance is an essential job function for this position