Contract Customer Success Manager, APAC jobs in United States
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Customer.io · 2 weeks ago

Contract Customer Success Manager, APAC

positionUnited States
timeContract
remoteRemote
seniorityMid Level
money$60/hr - $60/hr
date3+ years exp

Customer.io is a growing company that powers automated communication for over 8,000 companies. They are seeking a part-time Contract Customer Success Manager to manage onboarding and support for customers, ensuring their success with the platform during a time of rapid growth.

Digital MediaProduct SearchSaaSSoftware
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Manage onboarding and implementation for a portfolio of customers, acting as the project manager from kickoff to go-live
Host transition and planning calls with stakeholders to understand business goals and map data + messaging strategies in Customer.io
Partner with customers to create and execute effective campaigns, newsletters, and data workflows that align with their objectives
Serve as your customer’s first point of contact for dedicated support and troubleshooting; collaborate with Technical Support, Product, and Engineering to get questions answered
Proactively follow up with customers after onboarding, checking in ~1x/month to keep them on track toward renewal
Advise on best practices for campaign design, segmentation, integrations, and lifecycle messaging
Support our contracts team by setting up renewals for success with healthy, engaged customers

Qualification

Customer Success ManagementSaaS ExperienceTechnical CommunicationAPIsIntegrationsCampaign ManagementFluency in FrenchFluency in RussianFluency in SpanishCreative Problem SolvingCollaboration

Required

3+ years of experience as a Customer Success Manager (or similar customer-facing role) with a technical SaaS product
Strong comfort communicating with technical and non-technical stakeholders — especially developers and marketers
Background in SaaS, ideally with marketing automation or related platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo, etc.)
Familiarity with APIs, data integrations, logic flows, and templating languages (e.g., Liquid) — not coding daily, but comfortable asking the right questions and troubleshooting root causes

Preferred

Bonus: Fluency in French, Russian, or Spanish

Company

Customer.io

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Customer.io enables users to send newsletters to selected segments of customers using their website data.
dateFounded in 2012
location
Portland, Oregon, USA
people-size201-500 employees
web-link
https://customer.io

Funding

Current Stage
Growth Stage
Total Funding
$9.8M
Key Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M

Leadership Team

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Colin Nederkoorn
Founder & CEO
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John Allison
CoFounder, Board Member, CTO Emeritus
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Recent News

Business Wire
Blackbird PPC Wins Second Straight B2B for PPC Award From Search Engine Land
2025-11-05
SearchEngineLand
The 2025 Search Engine Land Awards winners
2025-11-02
ContentGrip
Customer.io raises capital, surpasses US$30M in annual recurring revenue
2025-04-10
Company data provided by crunchbase