HORIBA · 4 weeks ago
Technical Product Support Specialist
Portland, OR
Full-time
Onsite
Mid, Senior Level
3+ years expHORIBA Instruments is a leader in the semiconductor industry, providing innovative solutions for metrology and manufacturing processes. The Technical Product Support Specialist will focus on product management support, technical sales enablement, customer engagement, and cross-functional collaboration to enhance product offerings and customer satisfaction.
ElectronicsManufacturing
Responsibilities
Assist the Product Manager with product planning, roadmap execution, and market introduction activities
Gather customer and market feedback to support product improvement and next-generation development
Help prepare business cases, competitive analyses, and product positioning materials
Travel with regional sales teams to provide technical expertise and product demonstrations to customers
Support customer meetings, trade shows, and technology workshops by presenting the technical and application benefits of HORIBA metrology solutions
Collaborate with engineering teams to translate customer requirements into actionable product specifications or configuration guidance
Develop and maintain strong working relationships with customers and channel partners to understand their evolving process needs
Participate in technical discussions to identify and clarify application opportunities for HORIBA solutions
Collect market intelligence on competitors, emerging technologies, and customer roadmaps to inform product strategy
Coordinate with engineering, service, and marketing teams to ensure alignment across product activities
Support technical documentation, user manuals, and training resources to enhance customer experience
Contribute to global communication between regional offices, manufacturing, and R&D for product alignment and planning
Qualification
Required
Bachelor's degree in engineering, physics, materials science, or a related technical discipline or 8+ years' experience in same/similar disciplines
3–7 years of experience in semiconductor equipment, metrology, or a related technical field
Understanding of semiconductor manufacturing processes, including lithography, deposition, etch, and inspection/metrology
Familiarity with metrology and inspection techniques. Emphasis given for technologies such as Raman spectroscopy, laser-scattering, ellipsometry, AOI, Pholuminescence, or X-ray metrology
Ability to interpret process flows, system specifications, and engineering drawings
Proficiency with data analysis tools, CRM systems, and Microsoft Office
Strong communication and presentation abilities, with confidence explaining technical topics to diverse audiences
Collaborative mindset with the ability to work effectively across departments and cultures
Self-starter with curiosity to learn and initiative to contribute beyond assigned tasks
Willingness/ability to travel domestically and internationally (approximately 30–40%)
Ability to drive for the company, or access to reasonable transportation to visit customers
Comfortable working in a dynamic, fast-paced, and globally integrated environment
Preferred
Exposure to customer-facing roles such as applications engineering, field support, or product support preferred
Benefits
401(k) plan with match
Employee group dental, vision, life, and disability (short and long-term) paid for by the company
Medical insurance
Family dental and vision insurance
Supplemental life insurance available with reasonable employee contributions
Employee assistance program
Paid holidays
Vacation
Sick time
Flexible spending accounts
Educational reimbursement
Commuter benefit programs
Company
HORIBA
HORIBA Group is a global supplier of measurement technology and systems.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-03-29IPO
Leadership Team
Sylvia Pierce
Executive Assistant to President and CFO
Recent News
SNS Insider pvt ltd
2025-10-24
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