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Cornerstone Building Brands · 1 day ago

Windows and Doors Field Service Technician

Denver, CO

Full-time

Onsite

Mid Level

3+ years exp

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America. The Field Service Technician 2 is responsible for performing advanced diagnostics, repairs, and installations of windows and doors, ensuring customer satisfaction and safety in all service activities.

Building MaterialManufacturingReal Estate

H1B Sponsor Likely

Responsibilities

Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service

Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques

Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care

Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy

Perform diagnostics and provide technical support via phone and email to internal and external stakeholders

Conduct water tests according to company protocols and document results using internal software

Apply knowledge of window and door installation practices to evaluate and support field projects

Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers

Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction

Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics

Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service

Expand and apply knowledge of company products and industry standards to support advanced fieldwork

Travel within assigned territory daily; overnight travel may be required depending on territory

Qualification

Window & Door KnowledgeMaterial ExpertiseTechnical SkillsAAMA Installation TrainingDiagnostics & Hotline SupportCustomer ServiceCommunication SkillsOrganizational SkillsTeam-oriented

Required

High School Diploma or equivalent

Valid driver's license with ability to successfully clear an MVR check

Strong verbal and written communication skills, including the ability to write professional emails, reports, and documentation

Strong organizational skills to manage multi-technician jobs

Excellent customer service and escalation management skills

Detail-oriented with the ability to complete advanced repairs accurately

Physical stamina and dexterity; ability to lift and carry up to 50 lbs consistently, climb ladders, and work at heights

Ability to prioritize tasks and manage time effectively

Team-oriented, adaptable, and committed to safety and quality

Proficiency with hand and power tools

Ability to complete advanced diagnostics, repairs, and documentation

Strong understanding of installation practices for windows and doors

Preferred

AAMA Installation Training certification

3–5 years of general construction or building material installation experience

3–5 years of fenestration manufacturing or installation experience

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

Glassdoor3.2

Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018

Cary, North Carolina, USA

10001+ employees

https://www.cornerstonebuildingbrands.com/

H1B Sponsorship

Cornerstone Building Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2023 (3)

2020 (1)