Verkada · 1 day ago
Senior Technical Support Engineer
San Mateo, CA
Full-time
Onsite
Mid, Senior Level
$51/hr - $60/hr
2+ years expVerkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. They are seeking a Senior Technical Support Engineer to own and resolve challenging issues across their product suite, providing crucial support and collaborating with engineering teams for product improvement.
Artificial Intelligence (AI)Enterprise SoftwareInternet of ThingsPhysical SecuritySmart Building
Responsibilities
Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Communicate technical matters to customer and partners, both orally and in writing
Own customer issues and escalations from creation to resolution, and assist teammates in doing so too
Collaborate with Engineering and Product teams to test new products and identify bugs
Build tools and processes that will scale with our growing team
Qualification
Required
2+ years of professional experience in a Technical Support Engineering or related technical role
Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited university
Interest in developing a people management career
Ability to communicate complex technical matters both orally and in writing
Excellent customer service skills
Ability to prioritize in a fast-paced environment, and work well within a team environment
Demonstrated problem-solving skills and attention to detail
Experience with electrical devices, Linux, APIs, Python, or other coding languages
Preferred
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Benefits
Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision, and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
Professional development stipend
Fertility stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits
Company
Verkada
A leader in cloud physical security, Verkada protects people and places with an integrated, AI-powered platform.
1001-5000 employees
H1B Sponsorship
Verkada has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (80)
2024 (54)
2023 (48)
2022 (43)
2021 (19)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$814.3MKey Investors
CapitalGGeneral CatalystAlkeon Capital
2025-12-03Series Unknown· $20M
2025-09-01Debt Financing· $150M
2025-02-19Series E· $200M
Leadership Team
Filip Kaliszan
Founder & CEO
Benjamin Bercovitz
Co-founder
Recent News
2025-12-08
2025-12-05
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-04
Company data provided by crunchbase